Operations Manager

Compass Group • Chicago, IL

7d • $55,000 - $65,000 • Onsite

About The Position

The Senior Operations Manager leads all aspects of restaurant operations at Jake Melnick's Corner Tap in Chicago, ensuring exceptional guest experiences, operational excellence, and strong financial performance. The role partners closely with the General Manager and culinary leadership to drive service execution, team development, labor management, and business results in a high-volume hospitality environment. The Senior Operations Manager leads managers, supervisors, and hourly team members while promoting accountability, engagement, and continuous improvement.

Requirements

• At least 5 years of progressive restaurant or hospitality leadership experience.
• Proven success managing high-volume restaurant operations.
• Strong financial acumen and experience managing labor, expenses, and operational budgets.
• Demonstrated ability to lead, develop, and retain high-performing teams.
• Excellent communication, organizational, and problem-solving skills.
• Knowledge of food safety, sanitation, and regulatory compliance standards.

Responsibilities

• Oversee daily front- and back-of-house operations and ensure consistent service execution and excellence.
• Lead managers and team members during high-volume service periods and special events.
• Develop and implement operational processes to improve efficiency and guest satisfaction; conduct walkthroughs and maintain quality, cleanliness, and service standards.
• Partner with culinary leadership to coordinate service and kitchen teams.
• Recruit, train, coach, and develop management and hourly team members; support performance reviews, succession planning, and leadership development.
• Build a culture focused on accountability, engagement, and retention.
• Manage labor performance, staffing strategies, scheduling, and labor deployment according to business needs.
• Analyze sales, labor, and operational metrics; support budgeting, forecasting, and cost control, and identify profitability improvements while maintaining service standards.
• Champion a guest-first culture, resolve escalated guest concerns, monitor feedback, and implement service improvements.
• Ensure compliance with company policies, health regulations, food safety standards, and liquor licensing requirements.
• Maintain a safe and sanitary environment and conduct regular operational and regulatory compliance audits.
• Lead pre-shift meetings, communicate operational priorities and updates, and coach managers and team members on service and performance standards.
• Resolve operational challenges and communicate key business priorities to leadership teams.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance and AD&D
• Disability insurance
• Retirement plan
• Flexible Time Off Plan
• Paid parental leave
• Holiday time off (varies by site/state)
• Personal leave
• Associate Shopping Program
• Health and wellness programs
• Discount Marketplace
• Identity Theft Protection
• Pet insurance
• Commuter benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Potential eligibility for paid and/or unpaid time off in accordance with applicable laws

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed