OPERATIONS MANAGER

DIMENSION MASTER • Shreveport, LA

7d • $45,000 - $55,000

About The Position

The Operations Manager oversees front desk operations and guest service functions at Homewood Suites Shreveport. The role supports staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. The manager works closely with hotel leadership to maintain productivity, accuracy, and exceptional service, and leads a welcoming, efficient, service-focused front office environment.

Requirements

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem-solving skills.
• Organized, dependable, and detail-oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.
• Flexible to work any shifts, including holidays and weekends.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check-ins, check-outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end-of-day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service-focused front office environment.

Benefits

• Opportunities for growth within hotel operations.
• Supportive, team-oriented environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed