Operations Manager I
About The Position
Lead and direct all operations of a fulfillment center of approximately five employees. Design and implement facility plans that optimize cost, quality, and safety, and manage daily fulfillment center activities. Build and develop a leadership team to monitor inventory integrity, minimize loss, manage expenses, and maximize revenue. Ensure goods are received, stocked, and dispatched on time to meet customer expectations. The role may also evaluate freight services, negotiate contracts, and manage vendor relationships. Enforce company policies and applicable regulatory and safety requirements. The Operations Manager leads facility staff, serves as a human resources liaison, supports employee development and performance management, and works with leadership to establish and achieve facility goals. The position oversees receiving, put-away, picking, shipping, inventory control, and maintenance; reviews operational data and implements improvements; and supports continuous improvement and Total Quality Management initiatives. The role reports to an Area Manager or Director of Region Operations, provides regular location updates, and may provide support across the fulfillment center network, including travel. The work takes place in an office and warehouse environment that stores and distributes dental and veterinary supplies and equipment. The facility uses pallet storage racking, roller storage, small-item shelving, powered conveyor systems, pallet jacks, and forklifts. Some duties require safety equipment, which is provided as needed. The role requires quarterly travel for meetings and training and participation in an on-call rotation for security concerns, temperature monitoring, employee issues, and emergencies.
Requirements
- Bachelor's degree in business administration, operations management, or distribution/fulfillment logistics, or equivalent work experience.
- At least 8 years of supervisory experience and 5 years of leadership responsibility.
- At least 3 years of ERP experience; SAP is preferred.
- Analytical, problem-solving, communication, and interpersonal skills.
- Strong organization, attention to detail, and follow-through.
- Demonstrated leadership, prioritization, and time-management skills.
- Complete provided CPR and First Aid training upon hire.
- Able to lift and carry up to 55 pounds and team-lift 56 to 100 pounds.
- Able to meet the position's stated physical activity and computer-use demands.
Nice To Haves
- Experience working in SAP and using inventory systems.
- Warehouse leadership experience.
- At least 5 years working in a logistics operation.
- Ability to read, understand, and effectively administer company policies and procedures.
- Expert knowledge of daily business information systems, including computerized distribution-center order and inventory systems and PC applications for word processing, spreadsheets, and databases.
- At least 2 years of SAP EWM experience.
- Demonstrated ability to manage a budget and execute operations plans to meet expense goals.
- Experience with financial controls and analytical skills to understand how daily operations affect monthly, quarterly, and annual expenses.
- Familiarity with capital requests, financial justification, and project administration procedures.
Responsibilities
- Lead and direct fulfillment center operations and design and implement facility plans to optimize cost, quality, and safety.
- Build and support a leadership team that monitors inventory integrity, minimizes loss, manages expenses, and maximizes revenue.
- Ensure goods are received, stocked, and dispatched on time to meet customer requests.
- Evaluate freight services, negotiate contracts, and manage relationships with selected vendors as needed.
- Enforce company policies and regulatory and safety requirements.
- Act as the human resources liaison for fulfillment center employees and work with leadership to establish and achieve facility cost and productivity goals.
- Establish and maintain relationships with internal and external customers, and provide fulfillment center network support when needed.
- Promote a positive work environment and participate in activities that strengthen morale, teamwork, and workplace culture.
- Take responsibility for the location's safety performance.
- Work with the fulfillment center leadership team to provide training, identify high-potential employees, and develop the facility's talent pipeline.
- Collaborate with leaders on recruiting, hiring, work assignments, training, employee development, performance reviews, salary administration, promotions, transfers, and disciplinary action, including termination.
- Mentor employees, measure performance, conduct regular performance reviews, and resolve employee issues consistently and effectively.
- Plan, direct, and control receiving, put-away, picking, and shipping activities.
- Ensure orders received before cutoff are processed and shipped according to customer requests.
- Analyze daily receiving and put-away status and monitor inventory control and maintenance activities.
- Review productivity reports and dashboards, identify improvement opportunities, and implement changes.
- Communicate facility cost, quality, and safety goals to department managers and warehouse and office personnel, and develop the team's capabilities to achieve them.
- Report to the Area Manager or Director of Region Operations and provide regular location updates.
- Ensure compliance with applicable federal, state, and local laws, including EEO, AAP, FDA, EPA, DOT, and OSHA requirements, and with company personnel policies.
- Stay informed about changes in the distribution industry and current distribution methods.
- Support continuous improvement and Total Quality Management, guide departmental TQM teams, and facilitate special project teams as needed.
- Perform other duties as assigned.
- Travel quarterly for meetings and training, and participate in the on-call rotation for security, temperature monitoring, employee issues, and emergencies.
Benefits
- Full medical, dental, and vision benefits
- Integrated wellness program
- 401(k) match retirement savings plan
- Paid time off
- Holiday pay and floating holidays
- Volunteer time off
- Educational assistance program
- Full paid parental and adoption leave
- Employee assistance program
- Patterson Perks Program
- Competitive benefits and unique incentive programs and rewards for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
