Manager, Sales Operations
About The Position
The Sales Enablement Manager manages activities related to sales tools, project management, process automation development supporting system enhancements, and maintenance. The position aligns sales enablement needs with application capabilities, facilitates process improvement, leads projects across business and IT functions, and works with stakeholders and subject matter experts to define application requirements and design considerations. It uses process automation tools to reduce manual work, supports data integrity in sales applications, and develops operational decision-support tools such as executive dashboards and reports. The role also facilitates or records training, creates communications and job aids for process and system changes, supports internal and external client needs through a consultative approach, and responds to end-user requests and troubleshooting issues. It may lead user acceptance testing or manage attendee lists for high-visibility annual events. The role has no direct reports, but may oversee contractors or other team members on projects.
Requirements
- 5–7 years of relevant experience, including at least 4 years in a role requiring issue analysis, critical thinking, and innovative solutions.
- At least 2 years of experience managing moderate-to-complex business process projects.
- Drive to learn new tools, improve processes, and increase efficiency.
- Ability to deliver high-quality project work and solutions that meet stakeholder expectations and scope, schedule, and cost considerations.
- Understanding of software development methodologies and experience with project management processes and related tools.
- Strong time management and ability to prioritize multiple assignments and meet deadlines.
- Consulting, communication, and facilitation skills.
- Proficiency in change management.
- Familiarity with process mapping, process improvement, and root cause analysis concepts.
- Ability to identify, assess, and resolve complex business problems, issues, and risks and facilitate issue resolution and risk mitigation.
- Ability to interact effectively with all levels of management.
- Proficiency with productivity tools, including Microsoft Office Suite (Outlook, Excel, Word, Visio, PowerPoint, and SharePoint) and web meeting applications.
- Bachelor’s degree required; equivalent work experience may substitute.
Nice To Haves
- Pharmacy Benefit Management (PBM) experience.
- Experience with business process and automation tools such as SharePoint, Nintex, and Power Automate.
- Salesforce.com or similar Customer Relationship Management application experience.
- Previous role in Sales, Account Management, or Sales Operations.
- Formal project management training and/or certification.
- Data analysis and data integrity experience.
Responsibilities
- Align sales enablement needs, including opportunities, accounts, and contacts, with application capabilities and facilitate process improvement.
- Lead projects across business and IT functional areas while adhering to time, budget, and scope constraints.
- Work with business stakeholders and subject matter experts across functional areas to define application requirements and design considerations.
- Use process automation tools to reduce manual steps and increase efficiency for internal customers.
- Use analysis, data management tools, and critical judgment to ensure data integrity within sales applications.
- Develop operational decision-support tools, including executive dashboards and reports.
- Facilitate and/or record training and create concise communications or job aids for process and system change management.
- Support business needs through a consultative approach, ensuring client needs are met and aligned with corporate goals and values.
- Support end-user requests and troubleshoot issues received through the Sales Support case queue or directly; provide coaching and guidance to end users.
- Lead user acceptance testing or manage attendee lists for high-visibility annual events.
- Oversee contractors or other team members as needed for projects; the role does not manage direct reports.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting colleagues and their families, based on eligibility
- Eligible for a CVS Health bonus, commission, or short-term incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
