Operations Director Jobs

About The Position

Requirements

• Knowledge, skills, and mental development equivalent to a bachelor’s degree in business administration, operations management, or a related field; an equivalent combination of education and experience will be considered.
• At least five years of experience in logistics (warehouse, transportation, or inventory management), operations, or a combination of both.
• At least three years of management experience in logistics or operations in a related field.
• Forklift operator certification or ability to obtain certification within three months.
• Valid driver’s license, safe driving record, proof of insurance, and reliable transportation.
• CPR/First Aid certification or ability to obtain it within six months of employment.
• Commercial Driver’s License (CDL).
• Working knowledge of Microsoft Office products, including Word, PowerPoint, and Excel, as well as Google tools.
• Ability to analyze the organization, anticipate potential issues, and recommend solutions.
• Leadership, organizational, analytical, and problem-solving skills, including understanding of statistical process control.
• Clear verbal and written communication, strong interpersonal skills, and negotiating skills.
• Experience with and knowledge of profit-and-loss statements and cost-management accounting.
• Professionalism, integrity, ethical conduct, confidentiality, and the ability to work independently while fostering a team atmosphere.
• Ability to follow organizational policies and procedures and communicate sensitively with a diverse population.
• Ability to lift or carry up to 50 pounds, stand for extended periods, push carts of at least 150 pounds, and operate a pallet jack with loads from 100 to 700 pounds.
• Ability to perform physical tasks involving stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, and pulling, and to work in changing or low light.

Responsibilities

• Direct, plan, and lead warehouse, transportation, salvage, recycling, and other logistics operations.
• Track donation trends and develop budgets in partnership with the Sr Director of Retail Operations.
• Coordinate donation drives and donation pickups with community partners and customers.
• Work with Marketing on donation acquisition strategies.
• Advance recycling and circular-economy initiatives while reducing waste.
• Hire, supervise, coach, train, evaluate, develop, and discipline staff.
• Lead execution of strategic priorities and collaborate with leadership on business goals.
• Identify and implement solutions to improve transportation, warehouse, and inventory-management operations.
• Develop short- and long-range plans, including capital-expenditure recommendations for equipment and vehicles.
• Lead change management and promote employee engagement and empowerment.
• Travel to locations within the LLGI territory.
• Oversee maintenance of fleet vehicles, forklifts, machinery, and equipment.
• Ensure business needs are reflected in scheduling to protect the customer experience.
• Maintain DOT driver files and other driver documentation; analyze data and distribute reports.
• Oversee processing, salvage, shipping, and receiving operations and establish work schedules.
• Analyze vehicle and driver schedules for efficiency and plan for future capacity requirements.
• Monitor stock control, storage, order processing, delivery, dispatch, and the scheduling of materials for delivery or transfer.
• Serve as a liaison to customers, suppliers, and transport companies.
• Lead transportation-related accreditation efforts and ensure compliance with applicable laws, regulations, standards, and safety and loss-prevention policies.
• Promote customer satisfaction by understanding customer needs, resolving service issues, and building awareness of the organization’s mission.
• Enforce and model safety and loss-prevention practices.
• Identify and implement process improvements and create or update policies and procedures aligned with business goals.
• Support personal development, workplace relationships, and the organization’s mission, vision, and values.
• Perform other duties as required or assigned.