Director, Development Operations

Point Foundation • Los Angeles, CA

10d • $110,000 - $145,000 • Remote

About The Position

Point Foundation seeks a hands-on, systems-minded Director of Development Operations to lead the technical infrastructure that supports the Development team’s fundraising work. This builder role combines strategic planning for a forward-looking, AI-powered technology roadmap with hands-on troubleshooting and day-to-day system operations. The Director partners closely with the Chief Development Officer on daily work and with the Sr. Director, Technology & Systems on strategy and the technical roadmap. The role supervises one associate-level direct report and reports to the Chief Development Officer.

The Director is accountable for the donor database, data integrity, reporting, analytics, data governance, and compliance across fundraising platforms. The role manages Development technology and vendor relationships, maintains integrations with Finance, Marketing, and Programs systems, and develops dashboards, KPIs, and revenue forecasts. It also oversees gift processing, reconciliation, acknowledgments, tax receipts, campaign and event data operations, staff training, process improvement, and documentation. The Director partners on Point’s CRM strategy and identifies and implements appropriate AI and emerging technology while safeguarding donor data.

This is a full-time, exempt, remote position based in the greater Los Angeles area. Occasional in-person meetings and events require the employee to be located in or willing to relocate to the L.A. area; relocation assistance is available. The position offers a salary range of $110,000–$145,000 per year and eligibility for an annual performance-based bonus.

Requirements

• At least 6 years of development operations, database administration, or fundraising systems experience, including at least 2 years in a senior or leadership capacity overseeing staff or systems strategy.
• Bachelor’s degree or equivalent professional experience in lieu of a degree.
• Direct, hands-on experience administering a nonprofit CRM or donor database, including data integrity management, gift processing and attribution, and report building.
• Demonstrated experience managing multiple integrated fundraising platforms as a system owner, such as online giving and prospect research tools.
• Proficiency in building and running CRM reports, queries, and donor or prospect lists to support gift officer portfolios, board reporting, and organizational fundraising analysis.
• Hands-on experience identifying, piloting, and implementing AI tools to automate workflows and improve data quality, with responsible-use practices that protect sensitive donor data.
• Ability to collaborate with staff to evaluate technology solutions, research and assess platforms or integrations, and recommend solutions for Development team needs.
• Strong organization and deadline management, including the ability to manage multiple high-priority projects in a fast-paced environment.
• Discretion and sound judgment in handling sensitive organizational and donor information.
• Passion for Point’s mission and enthusiasm for communicating the organization’s philosophy, mission, and values.
• Commitment to advancing equity and inclusion in all areas of responsibility and across the organization.

Nice To Haves

• Experience with SQL, data visualization tools such as Power BI or Tableau, or advanced reporting and analytics beyond native CRM reporting.
• Experience managing technology vendor relationships and leading system migrations or platform implementations.
• Experience in nonprofit fundraising and understanding the unique data and reporting needs of a development shop.

Responsibilities

• Own the donor database, including data integrity standards, hygiene, reporting, and analytics; direct day-to-day data work while remaining hands-on with complex reporting, troubleshooting, and data strategy.
• Establish and enforce Development-specific donor data privacy, security, and user-access policies aligned with organization-wide standards, and ensure compliance with applicable regulations and PCI standards across fundraising platforms.
• Build dashboards, KPIs, and revenue forecasts that provide visibility into fundraising pipelines, portfolio performance, and progress toward goals.
• Own the Development technology stack, including Fundraise Up, iWave, and other giving and prospect research platforms; manage vendor relationships and maintain integrations with Finance, Marketing, and Programs systems.
• Partner with the Sr. Director, Technology & Systems and the Director, Program Operations to plan and launch Point’s CRM strategy and develop a Development technology roadmap aligned with the organization’s technology roadmap.
• Evaluate new tools and platform upgrades to address Development technology needs.
• Identify high-value AI and emerging technology use cases, pilot and implement tools, and ensure responsible use that safeguards donor data.
• Oversee gift entry, processing workflows, and revenue reconciliation in partnership with Finance, ensuring accuracy and compliance with data standards.
• Oversee timely and accurate gift acknowledgments and tax receipts, ensuring donor documentation meets IRS requirements and Point’s stewardship standards.
• Support appeals, campaigns, and events through list segmentation, appeal and campaign coding, and integration of registration and giving data into the donor database.
• Train and support Development staff on systems, troubleshoot user issues, and refine processes to reduce manual work and improve data quality.
• Create and maintain documentation for data standards, gift processing procedures, and system configurations.

Benefits

• Point pays 100% of employee health insurance premiums; dependent coverage is available at additional cost.
• 403(b) retirement plan with an employer match of up to 3%.
• Annual bonus eligibility based on performance.
• Relocation assistance is available.

What This Job Offers

• Job Type: Full-time
• Career Level: Director