Associate Director of Development Operations

VITAMIN ANGEL ALLIANCE INC•Goleta, CA

2d•$100,000 - $130,000•Remote

About The Position

Vitamin Angels is a global public health nonprofit working to end malnutrition by distributing vitamins and minerals to at-risk mothers and children under five in the United States and around the world. The Associate Director of Development Operations builds and leads the systems, processes, data infrastructure, and operational practices needed to support an integrated, high-performing Development function. Reporting to the Chief Development Officer, this position serves as Development’s business owner for Salesforce and ensures the CRM supports fundraising, relationship management, revenue forecasting, donor stewardship, and organizational decision-making. The role establishes consistent practices for gift processing, data management, prospect and pipeline management, reporting, revenue reconciliation, donor acknowledgment, and fundraising analytics. It works across Development, Finance, Marketing, Programs, and Information Technology to create efficient workflows, clarify responsibilities, protect data integrity, and provide leadership with timely and accurate fundraising information. The position combines strategic leadership with hands-on assessment, design, implementation, user support, and development of the team and infrastructure needed to support sustainable philanthropic growth. The Associate Director has broad discretion to manage activities within Vitamin Angels’ mission, values, policies, and sound professional practices. The Chief Development Officer determines specific authorities and implementation procedures. The role works in a collaborative, matrixed organization, establishes its own daily work priorities, and operates within established schedules and budgets. Travel is minimal.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant professional experience.
At least 10 years of progressively responsible experience in Development Operations, fundraising operations, CRM management, advancement services, revenue operations, or a related field.
Significant Salesforce experience in a fundraising or nonprofit environment, including developing reports and dashboards, improving workflows, maintaining data quality, and supporting user adoption.
Knowledge of nonprofit fundraising practices, including gift processing, donor acknowledgment, prospect management, moves management, pipeline reporting, stewardship, and restricted funding.
At least three years of experience managing staff, projects, or complex cross-functional initiatives.
Demonstrated experience establishing data-governance standards and improving the accuracy, consistency, and usefulness of fundraising data.
Experience improving business processes, documenting standard operating procedures, and leading organizational change.
Strong project-management skills and ability to manage multiple priorities, deadlines, stakeholders, and dependencies.
Excellent written, verbal, interpersonal, training, and presentation skills.
Ability to clearly explain technical or operational concepts to colleagues with varying levels of experience.
High standards for accuracy, data integrity, confidentiality, responsiveness, and quality.
Sound judgment and discretion in handling sensitive donor, financial, and organizational information.
Collaborative and service-oriented approach, with the ability to establish clear expectations and hold colleagues accountable for agreed-upon processes.
Proactive, solutions-oriented, self-directed approach and comfort building infrastructure in an evolving environment.
Commitment to Vitamin Angels’ mission and willingness to embody its guiding behaviors: collaboration and inclusivity; integrity, kindness, and respect; solutions and action orientation; accountability and a growth mindset; and innovation and learning.

Responsibilities

Serve as the Development department’s Salesforce business owner and subject-matter expert, ensuring the CRM supports fundraising strategies, business processes, and reporting needs.
Establish standards for recording organizations, contacts, relationships, opportunities, activities, proposals, commitments, payments, campaigns, restrictions, and donor preferences.
Maintain a complete and accurate record of donor and prospect relationships across Development functions.
Work with IT to manage user roles, permissions, access, data governance, integrations, system enhancements, testing, documentation, implementation, and user acceptance.
Monitor Salesforce adoption and data quality, addressing gaps with training, process improvements, and accountability.
Stay current on Salesforce capabilities, fundraising technology, and Development Operations practices, and recommend improvements or investments as appropriate.
Develop and enforce department-wide policies and procedures for data entry, management, retention, security, and quality.
Establish definitions and business rules for fundraising data, including revenue categories, opportunity stages, probability, expected close dates, funding restrictions, donor types, and relationship ownership.
Conduct data audits and oversee data cleansing, deduplication, standardization, and enrichment.
Maintain accurate and current constituent records, contact information, donor preferences, solicitation restrictions, and engagement histories.
Manage secure import, export, transfer, and integration of Development data, partnering with IT and organizational leadership on privacy, security, confidentiality, and records-retention requirements.
Work with the Chief Development Officer to establish and maintain moves-management practices and support prospect research, screening, portfolio development, and relationship mapping as needed.
Develop dashboards, reports, and analytical tools for the Chief Development Officer, Development and executive leadership, and the Board.
Establish standardized fundraising reports and performance measures across revenue channels, tracking annual goals, prior-year results, projections, and multiyear revenue targets.
Assess Development processes and lead the design, documentation, and implementation of consistent and efficient practices.
Develop standard operating procedures, workflows, templates, calendars, and service expectations for core Development activities.
Clarify ownership, decision rights, handoffs, and accountability between Development and other departments, particularly Finance, IT, Marketing, and Programs.
Support the Chief Development Officer in establishing departmental goals, performance measures, and accountability systems.
Build a service-oriented Development Operations function that enables fundraisers to focus on donor cultivation, solicitation, and stewardship.
Develop and deliver Salesforce onboarding and ongoing training, create user guides and process documentation, support users, and reinforce responsibility for accurate and timely data entry.
Lead change management for new systems, processes, reporting requirements, and performance expectations.
Build and lead the Development Operations function, adding staff or external resources as organizational needs and resources warrant.
Recruit, onboard, coach, and manage staff, establishing responsibilities, performance goals, and accountability standards.
Develop the annual Development Operations work plan, budget, priorities, and measures of success.
Manage relationships with relevant technology vendors, consultants, and service providers as needed, ensuring investments deliver value.
Serve on the Development leadership team and contribute to departmental strategy, planning, culture, and performance.
Represent Development Operations in cross-functional initiatives and advocate for the systems, processes, and resources needed to achieve fundraising goals.
Carry out additional reasonable duties consistent with the role’s skills and experience.