Director, Operations
About The Position
The Director, Operations leads complex projects and programs, aligning execution with business objectives through strategic planning, data analysis, and cross-functional collaboration. The role drives operational excellence by developing solutions, managing budgets, and optimizing processes to improve efficiency and customer experience. It also supports talent development and promotes integrity, ethics, continuous improvement, and sustainable growth. Within Global Risk Operations, this leadership role helps protect Walmart customers, sellers, and the marketplace by advancing risk and trust policy enforcement at scale. It drives global strategy, process innovation, and operational effectiveness, partnering with Product, Engineering, Analytics, and Operations leaders to develop scalable solutions that balance customer protection, seller experience, and marketplace growth.
Requirements
- Bachelor’s degree in Business Administration, Engineering, Operations, or a related field and 5 years of experience in operations, project management, or a related area; or 7 years of experience in operations, project management, or a related area.
- 3 years of supervisory experience.
- Expertise in operations management and execution of complex projects, with strong organizational skills.
- Ability to lead cross-functional teams and foster collaboration to achieve business objectives.
- Proficiency in data analysis and interpretation to inform decisions and improve operational efficiency.
- Experience developing and implementing business strategies aligned with organizational goals and measurable results.
- Strong project management skills, including planning, monitoring, and adjusting timelines and budgets.
- Ability to develop solutions and contingency plans to address challenges and optimize performance.
- Effective communication and stakeholder engagement skills to build partnerships and influence outcomes.
Nice To Haves
- Experience working on cross-functional teams or projects.
- Master of Business Administration.
- Project Management Professional certification.
Responsibilities
- Oversee complex project execution, including plans, timelines, and communications, to support successful implementations.
- Analyze data and business trends and develop actionable recommendations aligned with organizational objectives.
- Lead cross-functional teams in designing and improving processes to increase operational efficiency and reduce costs.
- Manage budgets, approve expenditures, and develop contingency plans for escalated issues.
- Build and maintain stakeholder relationships to support strategic initiatives and business results.
- Develop talent through coaching, mentoring, and succession planning.
- Promote company standards, ethics, and compliance while supporting a positive work environment.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Walmart-paid Live Better U education benefit, including tuition, books, and fees for eligible programs.
- Performance-based bonus awards.
- Stock may be included as additional compensation for certain positions.
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What This Job Offers
Job Type
Full-time
Career Level
Director
