Operations Director

Crash Champions • , DE

5d

About The Position

The Operations Director is responsible for the overall leadership and management of an assigned territory or market. The role focuses on achieving company performance and growth targets and managing locations to meet high standards for KPIs, customer service, quality, and profitability. The director leads and develops employees, recruits future talent, maintains strong relationships with insurance accounts, agents, and customers, and ensures shops are organized and properly maintained. The role also promotes a strong customer-service culture, operational excellence, and positive employee morale in a fast-paced, competitive environment.

Requirements

• Demonstrated strong performance in the current location, including consistently achieving or exceeding KPIs such as customer satisfaction ratings, EBITDA, margin, and profitability.
• Strong leadership skills, including the ability to inspire and motivate teams, drive results, and manage resources effectively.
• Ability to think strategically, identify improvement opportunities, and implement solutions that support operational excellence.
• Knowledge of the collision industry, including procedures and requirements for a variety of insurance carriers.
• 10+ years of operations experience.
• 5+ years of people management experience.
• Driven personality, eagerness to grow, and ability to work well under pressure.
• Experience using CCC One.
• Strong problem-solving skills.

Responsibilities

• Lead and manage the assigned territory or market.
• Achieve or exceed company performance and growth targets and standards.
• Manage market locations to achieve high performance in KPIs, customer service, quality, and profitability.
• Model and hold the team accountable for providing excellent customer service and living the Crash Champions Total Sales Attitude daily.
• Recruit, manage, and develop employees for future growth within the organization.
• Measure quality standards by performing in-process and final quality checks.
• Facilitate and nurture relationships with insurance accounts, agents, and customers.
• Promote positive employee morale and a sense of urgency to exceed goals in a fast-paced, competitive environment.
• Ensure shops are correctly maintained and organized.
• Create and develop future leaders.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Group life insurance
• Disability insurance
• 401(k) retirement plan with match
• Referral bonus (“Cash From Crash”)
• 5 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed