Director, Operations

LifeStance Health•Columbia, MD

5d•$130,000 - $150,000

About The Position

The Director of Operations is accountable for the day-to-day operations of a designated region, including existing platforms and newly acquired businesses, and for analyzing and reporting regional financial performance. The role oversees operational support and works across cross-functional Health System teams, responding to operational concerns and questions that affect key performance factors. The director examines and redefines methodologies and documentation to standardize processes and deliver high-quality work in a timely and cost-efficient manner. The position is based at 5850 Waterloo Rd Ste 230, Columbia, MD 21045. Compensation is $130,000–$150,000 annually, with additional annual bonus potential and a long-term incentive program.

Requirements

Bachelor’s degree.
7+ years of operational management experience in a healthcare setting.
Knowledge of and experience with clinical operations.
Knowledge of clinical information systems such as EMR, MAR, PACS, Registration, OE, and CPOE.
Ability to learn new technology and gain proficiency in multiple EMR/EHR systems and other technologies, including cloud-based environments and implementations using FHIR and APIs.
Exceptional client engagement skills.
Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements.
Awareness, inclusivity, sensitivity, humility, and experience working with people from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other aspects of culture.

Responsibilities

Support a platform of practices and manage field employees and supported practices.
Lead a geographically dispersed team, recruit key hires, and implement training and cross-training to strengthen service offerings.
Develop excellence among the administrative and operations staff of supported practices.
Build a supportive team culture that fosters accountability, teamwork, mutual trust, and respect through mentoring and coaching.
Work with team members to ensure patients of supported practices are highly satisfied with their experiences.
Monitor regional KPIs, develop action plans when needed, and manage regional P&L outputs.
Manage regional revenue cycle operations.
Coordinate monthly meetings and ongoing staff training.
Troubleshoot and triage potential issues to identify root causes.
Collaborate with LifeStance leadership on process improvements, tools, and resources to enhance the customer and patient experience.
Perform other duties as assigned.