Director Clinical Operations, Ohio

CommuniCare Health Services • Strongsville, OH

1d • Onsite

About The Position

The Director of Clinical Operations (DCO) oversees high-quality primary care in a high-touch, person-centered care model for seniors and other residents in skilled nursing facilities, assisted living, independent living communities, and through telehealth. The role provides oversight of clinical operations, manages staff and resources—including hiring, training, performance management, and evaluation—and develops operational strategies for the clinical team.

This is a field-based position, with the description specifying at least 60% field work and 40% administrative work. The DCO is expected to be present at assigned facilities at least monthly and as needed, ensure adequate nurse practitioner coverage, collaborate with facility leadership, and provide weekly performance reviews to nurse practitioners. The position requires travel to buildings in the assigned territory; the posting states 50% travel in its introductory description.

Requirements

• Must be a Nurse Practitioner and have skilled nursing facility (SNF) experience.
• Experience supervising multiple nurse practitioners.
• Master of Science in Nursing, Doctor of Nursing Practice, or graduation from an NP Certificate Program.
• National certification through AANP or ANCC.
• Active, unrestricted state license or licenses.
• Ability to obtain licensure in additional states in the service area as requested; telehealth providers must be licensed in OH, IN, WV, MD, VA, PA, and MO.
• Active DEA license.
• U.S. work authorization.
• At least 2 years of clinical experience as a nurse or nurse practitioner in a geriatric, adult, or family practice setting.
• Ability to work in a flexible environment and schedule.
• Strong oral and written communication skills.
• Detail-oriented, with the ability to work independently and as part of a team.
• Customer-service approach when working with teams and residents.
• Strong time-management skills and ability to prioritize competing deadlines while achieving goals.
• Passion for providing healthcare to senior and low-income populations.

Nice To Haves

• At least 1 year of clinical management experience as a nurse or nurse practitioner in a geriatric, adult, or family practice setting.
• Training or clinical experience in geriatrics.
• At least 3 years of clinical experience as a Nurse Practitioner.
• Experience with coding, ICD-10, and HCC (Hierarchical Condition Categories).
• Experience or training working in a metrics- and results-driven healthcare model.
• Willingness to pursue professional development through training, certifications as needed, and team meetings.
• Experience working in value-based care models.
• Training or experience in geriatric, assisted living, and/or skilled nursing settings.
• Experience working in a collaborative healthcare setting to drive positive outcomes and achieve goals.
• Training or experience in an outpatient primary care setting.

Responsibilities

• Ensure delivery of high-quality patient care and compliance with regulations and standards.
• Provide ongoing performance feedback, coach employees on disciplinary matters, and seek assistance from the Senior DCO for disciplinary actions or termination.
• Identify educational needs and work with educators to develop and implement training.
• Develop and implement operational strategies for the clinical team.
• Review clinical opportunities and recommend strategic plans for improvement.
• Maintain appropriate and compliant documentation in the electronic medical record (EMR) software.
• Develop relationships with key stakeholders within skilled nursing facilities.
• Support strategic initiatives regarding value-based care.
• Provide an excellent customer experience to foster customer satisfaction and retention.
• Practice ethically and in accordance with the Scope and Standards of Practice of the professional role and Board Certification.
• Follow state and federal regulations, guidelines, and laws.
• Collaborate with the leadership team at facilities.
• Be present at assigned facilities at least monthly and as needed to ensure adequate nurse practitioner coverage for resident care and facility needs.
• Provide weekly performance reviews to nurse practitioners regarding productivity, completion of acute visits, unsigned notes, cancelled visits, and incomplete Relias trainings.
• Manage clinical staff and resources, including hiring, training, performance management, and evaluation.

What This Job Offers

• Job Type: Full-time
• Career Level: Director