Director of Operations

The Harmonie Club • New York, NY

15d • $125,000 - $150,000 • Onsite

About The Position

The Director of Operations is responsible for continually focusing on achieving Harmonie Club's profitability through revenue generation, cost control, guest satisfaction, and employee development while maintaining the integrity of The Harmonie Club. The role has a strong focus on Food & Beverage and Banquets operations, along with front office operations, financial oversight, staffing, training, service quality, and property maintenance. The Director works with department heads and other executive committee members to maintain effective and profitable operations and ensure a positive, guest-focused environment.

Requirements

• At least 6 years of progressive experience in a hotel or related field; alternatively, a 4-year college degree and 4 to 5 years of related experience; or a 2-year college degree and 5 to 6 years of related experience.
• Strong background in Food & Beverage and Banquets operations.
• Effective verbal and written communication with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and evaluate complex information and data from various sources.
• Ability to maintain confidentiality.
• Ability to maintain high standards of personal appearance and grooming, including wearing a nametag.
• Ability to work long hours sometimes.

Responsibilities

• Oversee Food & Beverage and Banquets operations, including supervising F&B personnel and monitoring service and product quality.
• Focus on front office operations, including training, scheduling, and daily duties.
• Tour operating departments daily and make adjustments as needed through department heads.
• Conduct weekly staff meetings and training sessions, and review past and upcoming sales and operations efforts.
• Meet financial review deadlines and corporate-directed program requirements.
• Conduct monthly financial reviews with department managers, managers on duty, and available supervisors.
• Ensure department heads maintain budgeted productivity and follow Highgate Hotel checkbook accounting procedures.
• Develop managers for future advancement through competency and corporate-sponsored training programs.
• Participate in scheduled and required manager-on-duty coverage.
• Maintain direct contact with management trainees and monitor their development.
• Follow Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Oversee and assist with the budget process as required.
• Ensure service-standard training is conducted in each department according to Highgate Hotel standards.
• Help foster a positive, team-oriented environment focused on guests, employee development, and motivation.
• Inspect the property with the Property Engineer and maintain the physical property through inspections and preventive maintenance programs.
• Ensure invoices are processed daily and required financial documents are submitted to the Corporate Office monthly in accordance with the accounting calendar.
• Forecast the hotel's financial position monthly by estimating revenues and expenses, analyzing data, and preparing an accurate reforecast.
• Prepare and conduct management interviews and follow hiring procedures; interview final candidates for vacant management roles before offers are extended.
• Ensure managers follow hiring and interviewing standards for departmental staff.
• Conduct department manager performance appraisals and ensure managers follow appraisal standards for their staff.
• Motivate, coach, counsel, and discipline management personnel, and ensure managers follow the prescribed standards with their staff.
• Perform other duties requested by the Vice President of Operations, Regional Director of Operations, or General Manager.
• Ensure employees receive fair and equitable treatment according to Highgate Hotel standards.
• Meet clients and prospective clients at the property and assist with sales efforts.
• Be present in public areas during peak times, greet guests, and offer assistance.
• Ensure procedures for the hotel safe, security, and monthly safe audits are followed.
• Ensure monthly credit meetings are conducted and take an active role in credit and collection policies.
• Complete required corporate training modules and obtain certification to train others where required.
• Ensure scheduled meetings take place on the property and attend or conduct required meetings, including pre-convention and post-convention meetings.
• Respond to guest complaints in a timely manner and ensure overall guest satisfaction.
• Prepare the F&B budget, monitor department performance, and conduct follow-up and forecasting as needed.
• Monitor industry trends and take appropriate action to maintain competitive and profitable operations.
• Work with other Executive Committee members and keep them informed of F&B issues.
• Keep the immediate supervisor informed of problems or matters requiring attention.
• Coordinate and monitor Loss Prevention activities in the F&B department.
• Prepare and submit required reports in a timely manner.
• Organize and conduct regular department meetings.
• Cooperate in menu planning and preparation, and ensure timely F&B purchasing within budget.
• Ensure compliance with local liquor laws, health and sanitation regulations, and departmental SOPs.
• Train department heads on SOPs, report preparation, and technical job tasks.
• Interview candidates for front-of-house F&B positions and follow hiring approval standards.
• Attend required hotel meetings and training and maintain regular attendance in accordance with scheduling needs.
• Maintain a warm, friendly, attentive, courteous, and service-oriented demeanor with guests and employees.
• Maximize productivity, identify problem areas, and help implement solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and resolving them.
• Maintain confidentiality of information and comply with Highgate Hotel standards and regulations for safe and efficient operations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed