Director IT Operations

Fenix Marine Services, LTD•Los Angeles, CA

6h•$180,000 - $230,000

About The Position

The Director, IT Operations, is accountable for the availability, reliability, security, and operational performance of Fenix Marine Services’ technology infrastructure and support services. The role leads infrastructure, network, systems administration, cloud, backup and recovery, and service-delivery activities; maintains operational control over privileged access, production changes, critical vendors, and disaster recovery; and ensures technology services support safe and reliable terminal operations. The Director establishes clear operational ownership, measurable service levels, current technical documentation, resilient support coverage, and disciplined infrastructure lifecycle planning while aligning IT operations with business objectives, growth, and innovation goals.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field.
At least 10 years of progressively responsible information technology experience, including at least 5 years in a leadership role responsible for IT infrastructure, operations, and/or service delivery.
Demonstrated leadership of enterprise infrastructure, IT operations, and service-delivery functions in a high-availability environment.
Strong working knowledge of ITIL practices, IT governance, incident and problem management, change control, configuration management, and service measurement.
Working knowledge of enterprise networking, server and virtualization platforms, Microsoft 365 and Azure services, identity and access management, backup and recovery, monitoring, and cybersecurity operations.
Demonstrated experience managing enterprise infrastructure, including networks, compute, virtualization, cloud services, backup and recovery, and third-party technology service providers.
Experience leading critical incident response, disaster recovery, infrastructure lifecycle planning, vendor management, and technology projects.
Ability to translate technical risk, service performance, and investment needs into clear business impact, priorities, and decisions.
Strong organizational, strategic planning, documentation, and succession-readiness skills.
Effective written and verbal communication, including critical-incident leadership and communication with executives, operational stakeholders, technical teams, and vendors.
Demonstrated ability to build accountable teams, define ownership, develop personnel, and manage third-party providers.
Sound judgment and ability to prioritize under operational pressure while maintaining disciplined controls.
Ability to remain in a stationary position for extended periods; operate standard office equipment and keyboards; walk short distances; and lift and carry small parcels, packages, and other items.
Willingness to submit to a pre-employment background check and drug screening.
Compliance with Fenix Marine Services Drug Free Workplace Policies.
Ability to obtain a Transportation Worker Identification Card (TWIC).

Nice To Haves

Advanced degree or relevant certifications, such as ITIL, CCNP, or CISSP.
Prior experience supporting IT infrastructure and operations within a containerized marine terminal environment is highly preferred; experience in ports, intermodal logistics, transportation, or other 24x7 mission-critical operational environments may be considered comparable.

Responsibilities

Develop and implement strategic plans for IT operations aligned with business strategy, growth, and innovation goals.
Lead, mentor, and organize personnel responsible for infrastructure, networks, systems administration, cloud services, and end-user support; establish primary and backup ownership for critical operational functions.
Provide operational oversight of managed service providers, contractors, infrastructure vendors, and assigned employees.
Oversee the design, implementation, maintenance, and lifecycle management of servers, networks, storage, virtualization, cloud services, telecommunications, and supporting infrastructure.
Maintain current infrastructure diagrams, inventories, system dependencies, administrative ownership records, operating procedures, support contacts, and recovery documentation; prevent critical knowledge from residing with a single employee or provider.
Govern privileged administrative access for infrastructure, network, cloud, security, backup, and management platforms, including named accounts, multifactor authentication where supported, approved credential-vault practices, periodic access reviews, and tested emergency-access procedures.
Establish and monitor service level agreements, key performance indicators, availability measures, incident trends, and corrective actions to ensure high-quality IT services for internal stakeholders.
Collaborate with the Chief Information Officer and corporate security teams on cybersecurity standards, risk treatment, and incident response; implement approved operational controls, including secure configuration, patching, vulnerability remediation, logging, privileged access, and technical containment actions.
Manage relationships with IT vendors, service providers, and partners; evaluate and negotiate contracts to support cost-effective solutions and high service quality.
Develop and maintain disaster recovery and technology continuity plans; define recovery objectives, monitor backup exceptions, verify corrective actions, and conduct periodic restoration and recovery exercises.
Coordinate planned maintenance, outages, and technology changes with terminal operations and business stakeholders to reduce operational disruption.
Conduct capacity assessments and plan for future IT infrastructure needs, scalability, and reliability.
Develop and manage the IT operations budget, forecasts, renewals, and capital requests, ensuring disciplined resource allocation and adherence to financial targets.