Director of People & Operations

Apex Concierge Services Inc • Boston, MA

7h • $75,000 - $100,000 • Hybrid

About The Position

Apex Concierge Services is seeking a Director of People & Operations—a strategic, hands-on leader with deep HR, payroll, and operations experience. This person will be the CEO’s right hand, owning the full employee lifecycle, driving compliance, and building the organizational backbone needed for growth. The ideal candidate is tech-savvy (across property management, HR platforms, and AI tools), understands federal/Massachusetts employment law, and thrives in a fast-paced, hospitality-driven environment.

Requirements

• 5+ years of HR, operations, or people leadership experience (multi-site or hospitality preferred)
• Demonstrated expertise in recruiting, onboarding, performance management, and offboarding
• Strong working knowledge of federal and Massachusetts employment law (wage/hour, I-9, EEO, leave, etc.)
• Proven experience with payroll administration (Paylocity or similar HRIS/payroll platforms)
• Advanced proficiency with organizational systems (Google Workspace, Excel, project management tools)
• Experience facilitating and documenting meetings (agendas, minutes, action tracking)
• Tech-savvy: able to learn and optimize multiple platforms (property management, HR, scheduling, AI tools)
• Strong communication, documentation, and problem-solving skills
• High attention to detail, organizational rigor, and ability to juggle competing priorities
• Discretion and professionalism with sensitive information

Nice To Haves

• Multi-site or hospitality experience preferred

Responsibilities

• Lead recruiting, interviewing, hiring, and onboarding for all roles (concierge, doormen, porters, leads, etc.)
• Ensure compliance with federal and MA employment laws (wage, hour, I-9, EEO, etc.)
• Manage onboarding, orientation, and training plans; ensure all new hires are set up for success
• Oversee performance management: schedule and document reviews, raises, disciplinary actions, and milestone check-ins
• Administer offboarding, terminations, and exit interviews in compliance with legal requirements
• Maintain and audit all HR, payroll, and compliance documentation
• Oversee payroll processes including data entry, audits, PTO, overtime, and issue resolution
• Maintain accurate employee records and ensure timely updates in all HRIS and scheduling systems
• Partner with external vendors to resolve payroll and compliance issues
• Facilitate and document weekly, monthly, and quarterly meetings (set agendas, track follow-ups, distribute minutes)
• Build and maintain organizational systems: spreadsheets, trackers, compliance calendars, project timelines
• Monitor and support scheduling processes; ensure shift coverage and compliance with labor standards
• Support vendor management, billing issues, and operational follow-up as needed
• Leverage company and property platforms for operational efficiency
• Evaluate and implement new tech/AI solutions for HR, scheduling, and communication
• Train and support team members on new systems and digital tools
• Act as a visible, approachable resource for employees and site leads
• Support recognition, engagement, and retention initiatives in partnership with the CEO
• Model and reinforce Apex’s standards of service, professionalism, and people-first culture

Benefits

• Competitive Salary & Benefits
• Opportunities for performance-based bonuses and milestone incentives
• Flexible Work Schedule
• Occasional remote work for administrative tasks
• Paid Sick Time & Vacation
• Plans to introduce company-sponsored health insurance and other benefits as the company grows
• Access to ongoing training, leadership development programs
• Opportunity to shape the future of a growing, female-owned company
• Strategic Impact
• People-First Culture
• Cutting-Edge Tools & Technology
• Meaningful Work Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed