Director of People & Operations

Apex Concierge Services Inc•Boston, MA

14h•$85,000 - $100,000•Hybrid

About The Position

Apex Concierge Services is seeking a strategic, hands-on Director of People & Operations with deep HR, payroll, and operations experience. The role serves as the CEO’s right hand, owns the full employee lifecycle, drives compliance, and builds the organizational backbone needed for growth. The ideal candidate is tech-savvy across property management, HR platforms, and AI tools; understands federal and Massachusetts employment law; and thrives in a fast-paced, hospitality-driven environment. This is a primarily in-person role requiring work at various properties in the Greater Boston area. Some remote work for administrative tasks may be possible with management approval. The schedule is primarily Monday through Friday, may fluctuate week to week based on business needs, and may require weekends, adjusted start or end times, or occasional late evenings. Advance notice will be provided whenever possible. The Director will partner with the CEO and senior management to support operational excellence, people leadership, employee engagement, and the company’s growth. The position offers opportunities to influence company direction and help shape the future of a growing, female-owned company.

Requirements

At least 5 years of HR, operations, or people leadership experience.
Demonstrated expertise in recruiting, onboarding, performance management, and offboarding.
Strong working knowledge of federal and Massachusetts employment law, including wage and hour, I-9, EEO, and leave requirements.
Proven payroll administration experience using Paylocity or similar HRIS/payroll platforms.
Advanced proficiency with organizational systems, including Google Workspace, Excel, and project management tools.
Experience facilitating and documenting meetings, including agendas, minutes, and action tracking.
Ability to learn and optimize multiple platforms, including property management, HR, scheduling, and AI tools.
Strong communication, documentation, and problem-solving skills.
High attention to detail, organizational rigor, and ability to manage competing priorities.
Discretion and professionalism when handling sensitive information.
Flexibility to adjust work hours and schedule based on operational needs.

Nice To Haves

Multi-site or hospitality experience.

Responsibilities

Lead recruiting, interviewing, hiring, and onboarding for all roles, including concierge, doormen, porters, and leads.
Ensure compliance with federal and Massachusetts employment laws, including wage and hour, I-9, and EEO requirements.
Manage onboarding, orientation, and training plans for new hires.
Oversee performance management, including scheduling and documenting reviews, raises, disciplinary actions, and milestone check-ins.
Administer offboarding, terminations, and exit interviews in compliance with legal requirements.
Maintain and audit HR, payroll, and compliance documentation.
Oversee payroll processes, including data entry, audits, PTO, overtime, and issue resolution.
Maintain accurate employee records and ensure timely updates in HRIS and scheduling systems.
Partner with external vendors to resolve payroll and compliance issues.
Facilitate and document weekly, monthly, and quarterly meetings, including agendas, follow-ups, and minutes.
Build and maintain organizational systems such as spreadsheets, trackers, compliance calendars, and project timelines.
Monitor and support scheduling processes, ensuring shift coverage and compliance with labor standards.
Support vendor management, billing issues, and operational follow-up as needed.
Use company and property platforms to improve operational efficiency.
Evaluate and implement technology and AI solutions for HR, scheduling, and communication.
Train and support team members on new systems and digital tools.
Serve as an approachable resource for employees and site leads.
Support recognition, engagement, and retention initiatives in partnership with the CEO.
Model and reinforce Apex’s standards of service, professionalism, and people-first culture.

Benefits

Market-aligned compensation package.
Opportunities for performance-based bonuses and milestone incentives.
Flexible approach to work hours, with occasional remote administrative work possible.
Accrued paid sick leave and vacation time.
Company-sponsored health insurance and other benefits are planned as the company grows.
Ongoing training and leadership development programs.
Opportunity to shape the future of a growing, female-owned company.
Opportunity to influence company direction through partnership with the CEO and senior management.
Supportive, collaborative, people-first culture that values transparency, accountability, and internal advancement.
Use of industry-leading platforms and AI tools.
Work/life balance is prioritized.