Director of People Operations

UP Partnership•San Antonio, TX

3h•$108,000 - $115,000•Hybrid

About The Position

The Director of People Operations is the organization’s senior HR leader for a team of approximately 30 employees. Reporting to the Chief Operating Officer, this role leads practical, hands-on HR operations; supports leaders and employees; supervises one direct report; and partners with the organization’s PEO to strengthen employee relations, compliance, engagement, performance, payroll coordination, benefits, systems, and organizational effectiveness. This position is a regular, full-time, and benefits eligible position. UP Partnership staff are currently working on a hybrid schedule blending in-office and remote work.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Organizational Development, Industrial/Organizational Psychology, or related field OR advanced HR certification such as SPHR, SHRM-SCP, or equivalent credential.
Minimum of three (3) years of Director-level HR, People Operations, Human Capital, or related leadership experience.
Experience leading employee relations, performance management, engagement, compliance, payroll coordination, benefits, HR systems, and organizational effectiveness.
Strong knowledge of employment laws, HR compliance, employee relations practices, and manager coaching.
Excellent communication, judgment, facilitation, relationship-building, and problem-solving skills.

Nice To Haves

SPHR, SHRM-SCP, or equivalent advanced HR certification, if not used to satisfy the education requirement.
Experience with a PEO, HR systems, automation, people reporting, leadership development, or small-organization change initiatives.

Responsibilities

Lead day-to-day People Operations, HR processes, timelines, and follow-through aligned with organizational priorities.
Advise and coach leaders on workforce planning, team capacity, employee relations, performance management, engagement, and change implementation.
Supervise and coach one People Operations direct report to support accurate, responsive, employee-centered HR service delivery.
Partner with the PEO to support payroll, benefits, compliance, employee records, HR systems, and vendor processes.
Ensure HR practices comply with applicable employment laws, policies, and organizational requirements.
Use people data, employee feedback, PEO reporting, and manager input to identify needs, risks, and practical recommendations.
Improve HR systems, workflows, onboarding, manager resources, employee development, and overall employee experience.