Operations Director Jobs

About The Position

Requirements

• At least 10 years of progressive leadership experience in field operations, route-based sales, mobile services, automotive services, or a related industry.
• At least five years of experience leading leaders, such as Regional Managers, Market Managers, or similar multi-location field leadership positions.
• Demonstrated success driving new business, growing revenue, managing customer relationships, and improving profitability.
• Experience leading a geographically dispersed mobile workforce or route-based service organization.
• Strong knowledge of field operations, logistics, fleet management, route optimization, territory planning, and workforce deployment.
• Experience managing multi-market operations with responsibility for sales, customer satisfaction, operational execution, budgets, forecasts, and profit and loss results.
• Strong business-development, negotiation, account-management, and customer-presentation skills.
• Ability to coach sales and operational leaders and hold teams accountable for measurable results.
• Strong financial and analytical skills, including experience with budgeting, forecasting, capital planning, and performance metrics.
• Ability to move effectively between strategic planning and hands-on field execution.
• Excellent communication, problem-solving, and stakeholder-management skills.
• Ability and willingness to travel frequently, up to 70%, including overnight travel.

Nice To Haves

• Bachelor’s degree in Business, Sales, Operations Management, Automotive Technology, or a related field, or equivalent relevant experience.
• Experience in the automotive aftermarket, locksmith services, fleet services, mobile services, automotive repair, or a related field.
• Located near a major airport.

Responsibilities

• Develop and execute sales strategies to increase revenue, profitability, customer retention, and market share.
• Identify and pursue business opportunities with automotive dealerships, rental car companies, fleet operators, locksmith networks, automotive service organizations, and other strategic partners.
• Build and maintain relationships with key customers, decision-makers, and industry partners.
• Establish sales targets, territory objectives, and performance expectations across markets.
• Analyze customer trends, competition, pricing, service performance, and market conditions to identify growth opportunities.
• Participate in customer meetings, business reviews, contract discussions, and negotiations.
• Support the launch and expansion of mobile key cutting services in new geographic markets.
• Lead mobile key cutting and programming operations across multiple markets, including visiting field locations and riding along with mobile teams.
• Lead Regional Managers and other field leaders, fostering accountability, urgency, safety, customer service, and continuous improvement.
• Establish operating procedures, productivity standards, service expectations, and performance metrics.
• Monitor sales, service, labor, fleet, and financial results and take corrective action when needed.
• Resolve complex customer and operational issues while maintaining a high-quality customer experience.
• Recruit, coach, develop, and retain field leaders and support succession planning.
• Lead onboarding, training, and capability development related to sales, operations, automotive key technology, equipment, safety, and customer service.
• Coordinate logistics to ensure vans, tools, equipment, technology, inventory, and supplies are available as needed.
• Optimize route planning, territory coverage, technician scheduling, and vehicle utilization to improve productivity and customer response times.
• Support inventory planning and replenishment to reduce shortages, service disruptions, and excess inventory.
• Coordinate fleet deployment, staffing, training, equipment, inventory, and customer implementation for new-market launches.
• Develop scalable processes that improve service delivery, reduce operating costs, and support business expansion.
• Manage budgets, forecasts, capital investments, resource allocation, and profit and loss performance.
• Use sales, operational, customer, and financial data to identify trends and inform decisions.
• Develop action plans for revenue gaps, operating challenges, customer concerns, and market-specific performance issues.
• Provide executive leadership with updates on sales, field operations, customer activity, financial results, risks, and growth opportunities.