Senior Director of People Operations
About The Position
The Senior Director of People and Culture serves as a direct human resources business partner to the SVP of Operations and VP of Operations for assigned client groups, partnering with Executive Directors and Operations leadership to advance People & Culture initiatives, recruitment, employee relations, and culture building. The position helps identify and develop future leaders through recruitment and retention and serves as a key point of contact for team members and leaders on human capital matters. The role supports localized hiring and onboarding for full-time and part-time team members, employee relations, handbook interpretation, investigations, performance management, candidate experience, center-level recruiting, leadership development, training, engagement initiatives, and HR administration. It also maintains personnel records and Dayforce data, assists with Y University training and compliance audits, and supports special projects and the Vice President of People & Culture. The position operates in a professional office and community-based environment, interacting regularly with team members, leaders, board members, vendors, and other stakeholders. Occasional travel and flexible hours, including evenings or weekends, may be required. Employment is contingent upon satisfactory performance and successful completion and maintenance of applicable position requirements and screenings.
Requirements
- At least 3 years of experience in human resources, recruiting, and employee relations.
- Knowledge of pertinent federal and state regulations affecting human resources compliance, including adopted and pending regulations.
- Proficiency in employee relations, progressive performance management, investigations, and EEO.
- Ability to work with individuals from diverse backgrounds and promote Diversity, Equity, and Inclusion initiatives.
- High level of confidentiality and strong commitment to YMCA philosophy and values.
- Ability to work in a fast-paced office environment and manage multiple tasks and priorities.
Nice To Haves
- Four-year college degree, preferably in human resources, labor or employee relations, organizational or leadership development, or a related field.
- PHR or Management & Employee Relations professional designation or certification.
- Self-starter who demonstrates initiative and sound judgment.
- Project and team management skills and experience.
- Ability to plan effectively, set priorities, and manage several projects simultaneously under deadline pressure.
- Strong attention to detail, analytical, customer service, and presentation skills.
- Ability to become proficient in YMCA technology systems, including Paylocity, Microsoft Office (Word, Excel, PowerPoint, Publisher), and Google Email.
- Exceptional written, verbal, and interpersonal communication skills.
Responsibilities
- Serve as the People & Culture HR business partner for assigned division vice presidents and as a direct HR partner to operations leaders.
- Partner with Operations leadership to improve localized hiring and onboarding for full-time and part-time team members.
- Improve and support positive employee relations at the division and regional levels.
- Assist with interpretation of the employee handbook.
- Ensure timely completion and follow-up of team member investigations.
- Lead and provide guidance related to performance management and progressive discipline.
- Partner with hiring managers throughout recruitment and advocate for a positive candidate experience.
- Support center-level recruiting activities and initiatives.
- Submit criminal record and reference checks.
- Prepare, proof, and post job requisitions on job boards.
- Respond to reference checks and employment verification requests.
- Maintain employee files and Dayforce records.
- Assist with Y University training for new hires and audit training compliance.
- Maintain and process personnel records and reports.
- Assist with leadership development and coordinate onboarding and training initiatives with the People & Culture leadership team.
- Support implementation of culture and engagement initiatives, including communications for engagement and pulse surveys.
- Maintain professionalism and confidentiality regarding employment-related information.
- Assist with research and special projects, off-boarding, and general HR administrative support as assigned.
Benefits
- Employer-funded retirement contribution equal to 12% of eligible compensation.
- Health and welfare benefits.
- Paid time off.
- Other YMCA benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
