Director of People Operations & Experience

goodr•Los Angeles, CA

1d•$175,000 - $195,000•Hybrid

About The Position

The Director of People Operations & Experience is the strategic backbone of goodr’s People department, owning the systems and operations that make the employee experience seamless, compliant, and scalable. Reporting directly to the SVP of People, this leader will strengthen People Operations systems, policies, and practices while building a workplace experience that supports company growth. The role leads and develops both the People Operations and Workplace & Experience teams, establishing clarity, accountability, and operational excellence. It oversees People Operations infrastructure, employment compliance and risk, benefits and compensation operations, vendor partnerships, workforce planning and reporting, employee relations, workplace operations, facilities, employee experience programs, and company-wide events. The Director also sets operating standards, budgets, resource plans, and performance measures across both teams. This is a hybrid role requiring work at goodr’s Inglewood office every Tuesday and Thursday, with an occasional third office day. The hiring process is expected to take eight weeks, and the successful candidate is expected to start on a specific date. No visa sponsorship is available.

Requirements

At least 8 years of progressive HR/People Operations experience, ideally in a high-growth environment.
At least 3 years leading teams or functions.
Proven ability to lead, coach, and develop high-performing teams across multiple disciplines, setting expectations and driving accountability.
Demonstrated experience overseeing workplace operations, facilities, vendors, and employee experience programs.
Strong expertise in employee relations, performance management, federal employment laws, California employment laws, and multi-state compliance.
Experience overseeing payroll, benefits, compensation administration, and HRIS platforms.
Proven track record of scaling People Operations, improving processes, and using technology and automation to drive efficiency.
Strong business and financial acumen, including workforce planning, budget management, and vendor negotiations.
Data-driven leadership and experience using workforce metrics and insights to identify opportunities and inform business decisions.
Demonstrated ability to lead organizational change, navigate ambiguity, and build trust across teams and leadership levels.
Strong communication and collaboration skills, sound judgment, willingness to challenge the status quo, and ownership of results.
Proactive, independent problem-solving ability.
No degree is required; the posting states that a degree may or may not be held.

Nice To Haves

Advanced HR certification such as SPHR or SHRM-SCP.
Experience with ADP.

Responsibilities

Architect, scale, and govern People Operations infrastructure, workflows, and technology platforms to support organizational growth.
Lead, coach, and develop the People Operations team, setting clear expectations, service standards, and accountability.
Lead People Operations compliance and risk management across applicable federal and state employment requirements.
Oversee benefits strategy and administration, compensation operations, and related vendor partnerships.
Lead cross-functional initiatives involving employment classification, systems modernization, and operational improvements.
Lead promotion and merit cycles and develop systems that reward performance and equitable growth.
Negotiate contracts and service-level agreements and evaluate third-party People Operations vendors and service providers.
Use workforce reporting to evaluate organizational health, drive retention, and inform executive decision-making.
Lead operational workforce planning and organizational analysis in partnership with Finance and People Operations Partners.
Serve as the primary escalation point for complex employee relations, policy development and interpretation, and workplace risk mitigation; involve the SVP for significant risk or executive matters.
Set priorities and drive execution across both teams, aligning operational roadmaps and initiatives with company strategic objectives.
Lead the Workplace & Experience team, directing and coaching its work across workplace operations, facilities management, employee experience programs, and company-wide events.
Establish operating standards, resource plans, budgets, and performance measures across People Operations and Workplace & Experience.
Perform other related duties as assigned.
Challenge the status quo and build strong internal and external relationships through clear, concise, influential communication.
Lead multi-team alignment and strategic department initiatives, serve as a culture carrier, and model goodr’s values of fun and authenticity.
Drive performance and personal growth through coaching, clear accountability, monthly one-on-ones, and consistent feedback.
Mentor newer leaders, connect department priorities with broader company goals, and empower team members to make decisions with clear direction and support.
Own the team’s budget, set and communicate team goals, and encourage ongoing development and problem-solving.