Senior Director of People Operations

YMCA Of South Hampton Roads•Chesapeake, VA

13d•$75,000 - $85,000

About The Position

The Senior Director of People and Culture serves as a direct human resources business partner to the SVP of Operations and VP of Operations for assigned client groups, partnering with Executive Directors and Operations leadership to advance People & Culture initiatives, recruitment, employee relations, and culture building. The role is a key contact for team members and leaders on human-capital matters and supports leadership and team-member development, recruitment and retention, and the organization’s mission and values. The position focuses on employee relations and engagement, leadership development, performance management and progressive discipline; supports recruiting from requisition management through pre-boarding; contributes to strategic partnerships and projects; and provides HR liaison and administrative support. It also supports onboarding and training, culture and engagement initiatives, investigations, personnel records, and compliance activities.

Requirements

At least 3 years of experience in human resources, recruiting, and employee relations.
Knowledge of applicable federal and state human resources regulations, including adopted and pending regulations.
Proficiency in employee relations, progressive performance management, investigations, and EEO.
Demonstrated ability to work with people from diverse backgrounds and promote Diversity, Equity, and Inclusion initiatives.
High level of confidentiality and commitment to YMCA philosophy and values.
Ability to use YMCA technology systems, including Paylocity, Microsoft Office, and Google Email; proficiency may be developed on the job.
Ability to multitask, prioritize, plan, and manage multiple projects under pressure to meet deadlines.
Strong attention to detail, analytical, customer service, and presentation skills.
Exceptional written, verbal, and interpersonal communication skills.
Ability to work in a fast-paced office environment.

Nice To Haves

Four-year college degree in human resources, labor/employee relations, organizational/leadership development, or a related field.
PHR or Management & Employee Relations professional designation or certification.
Self-starter who demonstrates initiative and sound judgment.
Project and team management skills and experience.

Responsibilities

Serve as the People & Culture HR business partner for assigned division vice presidents and partner with Operations leadership and Executive Directors.
Improve localized hiring and the onboarding experience for full-time and part-time team members.
Promote positive employee relations at the division and regional levels; assist with handbook interpretation and complete timely follow-up on team-member investigations.
Lead and provide guidance on performance management and progressive discipline.
Partner with hiring managers throughout recruitment and support center-level recruiting activities and candidate experience.
Submit criminal record and reference checks; prepare, proofread, and post job requisitions; respond to reference checks and employment verification requests.
Maintain employee files and Dayforce records, process personnel records and reports, and assist with post-offer screening and pre-boarding.
Assist with Y University training for new hires and audit training compliance.
Support leadership development and coordinate onboarding and training initiatives with the People & Culture Leadership team.
Support culture and engagement initiatives, including communications for periodic engagement and pulse surveys.
Maintain professionalism and confidentiality with employment-related information.
Assist with research and special projects, provide HR administrative support to the Vice President of People & Culture, and contribute to strategic partnerships, projects, off-boarding, and HR liaison support.