Director of Operations

Viant•Orchard Park, NY

13d•Onsite

About The Position

The Director of Operations is the site leader for Viant’s two-building Orchard Park, New York medical device campus, with full P&L ownership across manufacturing, supply chain, engineering, facilities, EHS, and administration. Site leadership reports directly to this role; Quality is a dotted-line partner, while HR and Finance serve as business partners. The position calls for a hands-on leader who establishes structured operating rhythms, stabilizes daily production flow, strengthens on-time delivery, and aligns Operations, Engineering, and Quality around shared performance goals. Longer-term priorities include successful product launches, stronger customer relationships, and building a predictable, high-performing operation. Comparable candidates have led organizations of 100 or more people, including indirect reports, across multiple customers in a multi-million-dollar operation. Viant is a global medical device partner providing design, development, manufacturing, and assembly services. Its Orchard Park facility focuses on medical device assembly and packaging in a regulated production environment. The company has nearly 6,000 employees across 24 locations worldwide. The role offers a potential annual salary range of $170,000–$200,000. Actual pay depends on experience, qualifications, geographic location, and other job-related factors permitted by law.

Requirements

Bachelor’s degree in Business, Engineering, Operations, or a related field, or equivalent experience.
10+ years of manufacturing leadership experience, including responsibility for operational performance, financial results, and team development.
5+ years of P&L management experience in a complex, technically driven manufacturing environment.
Demonstrated leadership of an organization of 100+ employees, including indirect reports, across multiple customers and a multi-million-dollar operation.
Proven ability to build high-performing teams, develop talent, and foster a positive, engaged culture.
Strong knowledge of complex manufacturing operations, including machining, fabrication, metals processing, and product assembly.
Working knowledge of capacity planning, supply chain management, and manufacturing technologies.
Experience leading Lean Manufacturing and continuous improvement initiatives that deliver measurable business results.
Medical device manufacturing experience in a regulated environment; working knowledge of FDA GMP, ISO 13485, and 510(k).
Strong communication, customer relationship, and problem-solving skills, with the ability to influence at all levels.

Nice To Haves

MBA or advanced degree, or equivalent advanced business or technical experience.
Contract manufacturing experience; combined contract manufacturer and OEM background strongly preferred.
3+ years of experience leading New Product Introduction (NPI), product transfers, or commercialization activities.
Swiss CNC and five-axis machining experience.
Machine shop manufacturing experience.
Demonstrated ability to develop long-term operational strategies and evaluate capital investments.
Ability to analyze and communicate complex technical, operational, and financial information to diverse audiences.

Responsibilities

Deliver sustainable profitability, EBITDA growth, and strong returns on invested capital by establishing and executing a long-term strategic vision for the site.
Establish and sustain daily management discipline through clear structure, roles, priorities, goals, and daily, weekly, and monthly operating rhythms.
Improve quality performance year over year by aligning Manufacturing Engineering, Manufacturing, Facilities, Continuous Improvement, Human Resources, Planning, New Product Introduction, and Quality around shared operational objectives.
Build and sustain a high-performance Lean culture that improves productivity, efficiency, quality, reliability, and employee engagement through continuous improvement, standardized processes, visual management, and structured problem solving.
Develop and execute strategies across supply chain, manufacturing engineering, automation, continuous improvement, human resources, and new product introduction to support competitive products, services, and operational performance.
Accelerate profitable growth through successful product launches by minimizing business risk, reducing time to profit, managing technical uncertainty, and maintaining effective customer communication during the New Product Introduction process.
Deliver financial commitments through planning, forecasting, and operational execution; adapt to changing demand, product mix, and business conditions while optimizing investments in people, training, technology, and capital equipment.
Strengthen customer partnerships and business growth by supporting customer solutions, responsiveness, service excellence, and commercial opportunities within the facility.
Build a strong leadership pipeline and high-performance workforce by attracting, developing, retaining, and managing talent, while reinforcing accountability, engagement, and continuous development.
Maintain a safe, compliant, quality-focused operation that meets regulatory requirements, environmental standards, operational policies, and Quality Management System expectations.
Lead strategic and operational initiatives that support changing organizational priorities and long-term growth objectives.