Director of Staffing Operations
About The Position
The Director of Staffing Resources serves as the operational leader and strategic owner of WesleyLife's FlexCare program, an internal workforce solution. Reporting to Operations, this role oversees the FlexCare workforce and is accountable for program growth, sustainability, performance, reduced agency utilization, improved staffing stability, and continuity of care across WesleyLife communities. The Director leads program development and expansion, monitors key performance indicators, oversees workforce deployment and utilization, partners with Talent Acquisition on recruitment strategies, and is accountable for financial and operational outcomes. The Centralized FlexCare Scheduler reports directly to this position and supports daily staffing coordination and deployment. The Director works with community leaders and schedulers to improve staffing practices, provides training and ongoing support, and serves as a subject matter expert in the UKG platform. The role also collaborates with communities on equitable workforce deployment, cost avoidance, operational improvement, workforce innovation, timekeeping, and payroll functions. WesleyLife describes itself as a purpose-driven community focused on serving older adults and supporting team members' well-being, growth, and impact. It highlights nearly 80 years of service and recognition as one of Senior Care’s Best Places to Work by WeCare Connect.
Requirements
- At least 5–7 years of progressive leadership experience, including supervision of managers or department leaders.
- Bachelor's degree from an accredited college or university.
- Demonstrated success in operational leadership, team development, financial management, and achieving organizational goals.
- Strong communication, problem-solving, and relationship-management skills.
- Prior experience with Microsoft programs, primarily Word and Excel.
- Friendly, enthusiastic, and professional attitude in all aspects of job duties.
- Good understanding of workforce metrics, non-productive and productive time, and how they relate to daily scheduling.
Nice To Haves
- Proficiency in online scheduling platforms.
Responsibilities
- Provide overall leadership and operational oversight for the FlexCare program.
- Develop and execute strategies to grow and sustain FlexCare as WesleyLife's internal staffing solution.
- Establish, monitor, and report KPIs, including agency reduction, labor utilization, retention, staffing coverage, productivity, cost avoidance, and workforce engagement.
- Maintain accountability for organizational Zero Agency goals and the program's financial performance.
- Partner with Talent Acquisition to recruit, onboard, and retain FlexCare team members.
- Oversee deployment and utilization of FlexCare resources across communities.
- Create and provide training tools and an onboarding plan for FlexCare team members and new schedulers in coordination with community leaders.
- Supervise and support the Centralized FlexCare Scheduler in daily staffing coordination, workforce deployment, and coverage management.
- Support scheduling best practices across communities and guide community schedulers to improve workforce effectiveness and consistency.
- Serve as a UKG subject matter expert, supporting scheduling optimization, reporting, staffing analytics, workforce forecasting, and best-practice implementation.
- Collaborate with community leadership to ensure equitable resource deployment and maximize agency cost avoidance.
- Identify opportunities for operational improvement, program expansion, and workforce innovation.
- Plan and execute regular stakeholder alignment meetings and visit communities to provide ongoing training and support.
- Assist with timekeeping and payroll functions in collaboration with communities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
