Director of Staffing Operations

WesleyLife • Johnston, IA

5d

About The Position

The Director of Staffing Resources serves as the operational leader and strategic owner of WesleyLife's FlexCare program, responsible for the growth, sustainability, and performance of the organization's internal workforce solution. Reporting to Operations, this role oversees the FlexCare workforce and is accountable for expanding the program, reducing agency utilization, improving staffing stability, and ensuring continuity of care across WesleyLife communities.

The Director leads program development and expansion, monitors key performance indicators, oversees workforce deployment and utilization, partners with Talent Acquisition on recruitment strategies, and ensures accountability for financial and operational outcomes. The Centralized FlexCare Scheduler reports directly to this position and supports daily staffing coordination and deployment activities.

WesleyLife describes itself as a purpose-driven community focused on supporting team members' well-being, growth, and impact while serving older adults. The organization says it has nearly 80 years of experience and is committed to an inclusive workplace where team members are seen, heard, and appreciated.

Requirements

• At least 5 years of progressive leadership experience, including supervision of managers or department leaders.
• Bachelor's degree from an accredited college or university.
• Demonstrated success in operational leadership, team development, financial management, and achieving organizational goals.
• Strong communication, problem-solving, and relationship management skills.
• Prior experience with Microsoft programs, primarily Word and Excel.
• Friendly, enthusiastic, and professional attitude in all aspects of job duties.
• Good understanding of workforce metrics, non-productive and productive time, and how they relate to daily scheduling.

Nice To Haves

• Proficiency in online scheduling platforms.

Responsibilities

• Provide overall leadership and operational oversight for the FlexCare program.
• Develop and execute strategies to grow and sustain FlexCare as WesleyLife's internal staffing solution.
• Establish, monitor, and report KPIs, including agency reduction, labor utilization, retention, staffing coverage, productivity, cost avoidance, and workforce engagement.
• Maintain accountability for organizational Zero Agency goals and program financial performance.
• Partner with Talent Acquisition to recruit, onboard, and retain FlexCare team members.
• Oversee deployment and utilization of FlexCare resources to maximize staffing support across communities.
• Create and provide training tools and an onboarding plan for FlexCare team members and new schedulers in coordination with community leaders.
• Supervise and support the Centralized FlexCare Scheduler responsible for daily staffing coordination, workforce deployment, and coverage management.
• Support scheduling best practices across communities and guide community schedulers to improve workforce effectiveness and consistency.
• Serve as a UKG subject matter expert, supporting scheduling optimization, reporting, staffing analytics, workforce forecasting, and best-practice implementation.
• Collaborate with community leadership to ensure equitable deployment of resources and maximize agency cost avoidance.
• Identify opportunities for operational improvement, program expansion, and workforce innovation.
• Plan and execute regular stakeholder alignment meetings within communities and make site visits to provide ongoing training and support.
• Assist with timekeeping and payroll functions in collaboration with communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director