Senior Director, Technology Operations - Global Marketplace Returns

Walmart • Bentonville, AR

12d • Onsite

About The Position

Lead Walmart Marketplace's global Returns transformation to make post-purchase experiences simpler, more trusted, and economically sustainable for customers and sellers. The role sets the end-to-end strategy across markets, shapes the operating model and technology roadmap, and builds scalable capabilities that make Returns a Marketplace advantage.

The Global Marketplace Returns team defines strategy and capabilities to improve the Marketplace Returns journey. In partnership with Product, Engineering, Omni Returns, Supply Chain, Fraud, Finance, Analytics, and international Marketplace teams, it balances customer and seller experience, reverse-logistics economics, policy, protection, and technology enablement. This role establishes the operating mechanisms and scalable standards needed to support global Marketplace growth.

Requirements

• 12+ years in eCommerce, Marketplace, Returns, reverse logistics, post-purchase, retail technology, supply chain, or related areas.
• Deep expertise in Returns, Marketplace operations, or reverse logistics and their customer, seller, and financial tradeoffs.
• Proven ability to influence Product and Engineering roadmaps and deliver scalable technology solutions.
• Experience leading complex, cross-functional, global or multi-market initiatives, with strong analytical and executive communication skills.
• Success building high-performing teams.
• Bachelor's degree in a listed or related area and 7 years of experience in project management, program management, program operations, or a related area; alternatively, 9 years of experience in those areas.
• 4 years of supervisory experience.

Nice To Haves

• Fraud, abuse, risk, or seller-protection experience.
• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area and 6 years of experience in project management, program management, program operations, or a related area.
• Knowledge of creating inclusive digital experiences and implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards and assistive technologies.

Responsibilities

• Define the global, cross-border Marketplace Returns strategy and operating model.
• Improve customer and seller experience through greater trust, simplicity, transparency, and economic sustainability.
• Drive reverse-logistics, cost-to-serve, recovery, and operational-efficiency improvements.
• Set policy, dispute, seller-protection, fraud, and abuse priorities with key partners.
• Translate business needs into scalable product and technology priorities.
• Build and lead a high-performing team.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase.
• Company-paid life insurance.
• Paid time off, including sick leave.
• Parental leave.
• Family care leave.
• Bereavement leave.
• Jury duty and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, including fully paid tuition, books, and fees for eligible programs.
• Performance-based bonus awards, including annual or quarterly bonuses.
• Stock compensation may be included for certain positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior