Senior Analyst - Marketplace Operations

WorkWhile•San Francisco, CA

1d•Hybrid

About The Position

WorkWhile is seeking an operator and strategist to help improve its marketplace. The Senior Analyst will oversee marketplace performance for a book of business, partner with a sales pod to deliver a strong worker and customer experience, and work with go-to-market, BizOps, data science, and marketing teams to scale the marketplace for a vertical.

Requirements

At least 1–2 years of experience in management consulting, early-stage startups, or similar quantitative, strategic roles.
Self-starter who can drive projects to completion and is excited to work on unsolved problems.
Ability to create order from ambiguity.
Proficiency in SQL and data analysis.
Strong oral and written communication skills.
Willingness to work a shift once a quarter to continue learning.
Positive, can-do attitude and ability to develop unconventional ideas to get things done.
Commitment to improving the lives of low-wage workers.
Bachelor’s degree.

Nice To Haves

MBA.

Responsibilities

Manage marketplace performance for a key vertical, drive critical operational metrics, and manage a P&L.
Support the go-to-market team as a strategic partner by developing labor strategy, performing data analysis, and participating in customer calls.
Conduct customer and market analyses to understand and close fill-rate gaps.
Collaborate with the Supply & Yield team to identify and improve worker and marketplace pain points.
Collaborate with marketing to improve worker acquisition and re-engagement funnels and increase worker supply in new and existing markets.
Collaborate with the data science team to refine machine learning models and manage future labor needs.
Identify automation opportunities and build processes that help the team scale.