Assistant Director of Front Office | Full Time

Omni Hotels & Spas • Carlsbad, CA

5d

About The Position

The Assistant Director of Front Office Operations directs the Front Office department's staff and operations, including Parking Operations, to provide an excellent guest experience while maximizing room revenue and using resources efficiently. The role includes hiring, training, developing, and coaching team members across Front Office functions; coordinating with other departments; supporting revenue, expense, and budget tracking; and addressing guest and VIP requests and concerns. The position also helps maintain company service standards through training, review of Medallia scores, and departmental goals. Other duties may be assigned.

Requirements

• At least two years of previous Front Office Management experience.
• Previous management experience.
• Excellent communication skills.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the public.
• Ability to solve practical problems and interpret instructions in written, oral, diagram, or schedule form.
• Ability to perform the physical functions described, including regularly lifting or moving up to 25 pounds.

Nice To Haves

• Knowledge of the Opera Cloud property management system.
• College degree.
• Education in a Hospitality program.

Responsibilities

• Direct Front Office Operations, including Parking Operations.
• Interview, select, train, develop, and coach employees across Front Office job classifications and leadership roles.
• Serve as an interdepartmental liaison for Front Office Operations.
• Verify room status counts are accurate, taken at the proper times, and communicated to relevant parties.
• Assist with daily revenue and expense tracking and short- and long-term budgeting for the Front Office department.
• Maintain contact with hotel guests and VIPs and ensure special requests, early check-ins, problems, and complaints are handled quickly, efficiently, and courteously.
• Conduct monthly meetings with Front Desk personnel to discuss safety concerns, training requirements, goals, and areas for improvement.
• Implement and maintain company service standards through training, reviewing Medallia scores, and setting departmental goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed