Assistant Director of Front Office
Hongkong and Shanghai Hotels•Chicago, IL
•$75,000 - $82,000•Onsite
About The Position
The Peninsula Chicago is seeking an Assistant Director to join its Front Office Division management team and contribute to guest-focused service at a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago. The role oversees Front Office operations and supports adherence to Peninsula and Forbes standards. Candidates must have work authorization in the United States. The salary range is $75,000–$82,000 per year.
Requirements
- At least 4 years of Front Office leadership experience, ideally in a luxury property.
- Excellent command of written and spoken English.
- Ability to handle a high level of work demand and pressure.
- Strong organizational skills.
- Work authorization in the United States.
Nice To Haves
- Knowledge of PMS/Opera.
- Some knowledge of the Housekeeping department.
Responsibilities
- Ensure the proper operation of all Front Office responsibilities.
- Ensure the Front Office team understands and adheres to Peninsula and Forbes standards.
- Maintain consistent staff performance in accordance with Peninsula and Forbes standards.
- Communicate with all departments to create a guest-centric experience.
- Ensure staff comply with Head Office database requirements.
- Ensure efficient Front Office team operations and handovers.
Benefits
- 10 vacation days per year.
- 9 paid holiday days per year.
- 5 Chicago Paid Sick Leave days per year.
- 5 Chicago Paid Leave days per year.
- Complimentary employee meals.
- Discounted parking.
- Discounted and complimentary room nights at The Peninsula Hotels.
- 50% restaurant discount.
- 50% discount on spa services.
- 25% discount on spa retail.
- 80% company-paid medical, dental, and vision coverage.
- Complimentary life insurance.
- Complimentary long-term disability.
- Retirement plan with 5% company match.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
