Assistant Director of Front Office

HSH • Chicago, IL

1d • $75,000 - $82,000 • Onsite

About The Position

The Peninsula Chicago is seeking an Assistant Director to join its Front Office Division management team and contribute to guest-focused service at a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago. The role supports the operation and performance of Front Office operations, ensuring staff follow Peninsula and Forbes standards and work effectively with other departments to create a guest-centric experience. Candidates must have work authorization in the United States.

Requirements

• Minimum 4 years of Front Office leadership experience, ideally in a luxury property.
• Ability to handle a high level of work demand and pressure.
• Strong organizational skills.
• Excellent command of written and spoken English.
• Must have work authorization in the United States.

Nice To Haves

• Knowledge of PMS/Opera.
• Some knowledge of the Housekeeping department.
• Front Office leadership experience in a luxury property.

Responsibilities

• Ensure proper operation of all Front Office responsibilities and operations.
• Ensure the Front Office team is knowledgeable about and adheres to Peninsula and Forbes standards.
• Maintain consistency in staff performance in accordance with Peninsula and Forbes standards.
• Communicate with all departments to create a guest-centric experience.
• Ensure staff fully comply with Head Office database requirements.
• Ensure efficient operation of the Front Office team and effective handovers.

Benefits

• 10 vacation days per year.
• 9 paid holiday days per year.
• 5 Chicago Paid Sick Leave days per year.
• 5 Chicago Paid Leave days per year.
• Complimentary employee meals.
• Discounted parking.
• Discounted and complimentary room nights at The Peninsula Hotels.
• 50% restaurant discount.
• 50% discount on spa services.
• 25% discount on spa retail.
• 80% company-paid medical, dental, and vision coverage.
• Complimentary life insurance.
• Complimentary long-term disability.
• Retirement plan with 5% company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed