Assistant Director of Front Office

Yotel • New York, NY

9d

About The Position

YOTEL is seeking an experienced, energetic, and service-oriented Assistant Director of Front Office to support the daily operations of the Front Office department. Working closely with the Director of Front Office, this role helps ensure operational efficiency, maximize guest satisfaction, maintain brand standards, and develop a high-performing team. The position requires a hands-on hospitality leader who takes ownership of daily operations and leads by example, demonstrating sound judgment, professionalism, and accountability while motivating a diverse team and delivering an exceptional guest experience.

Requirements

• Minimum 5 years of progressive Front Office management experience in a full-service or lifestyle hotel.
• Previous experience as an Assistant Front Office Manager, Front Office Manager, or similar leadership position.
• Strong knowledge of hotel operations, guest service standards, and front office procedures.
• Experience with hotel property management systems (PMS).
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong understanding of labor management, scheduling, payroll, and departmental budgeting.
• Proficiency in Microsoft Office and hotel reporting systems.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• Familiarity with Hilton systems or other major hotel platforms.
• Experience working in a union hotel environment.

Responsibilities

• Assist the Director of Front Office with daily operations, including guest arrivals and departures, room assignments, and guest services.
• Supervise, train, coach, and develop Front Office Managers, Supervisors, and team members.
• Provide exceptional guest service and promptly resolve complaints and service-related issues.
• Monitor occupancy, room availability, VIP arrivals, and special guest requests.
• Coordinate with Housekeeping, Engineering, Reservations, and other departments to support smooth hotel operations.
• Oversee front office scheduling, staffing levels, payroll, and labor costs.
• Ensure compliance with hotel policies, brand standards, safety procedures, applicable regulations, collective bargaining agreements, and established labor practices, where applicable.
• Monitor guest satisfaction scores and implement initiatives to improve the guest experience.
• Support revenue optimization through room upgrades, upselling, and effective room inventory management.
• Maintain accurate front office records, financial transactions, cash handling procedures, and daily reports.
• Assist with recruitment, onboarding, training, performance evaluations, and employee development.
• Handle guest escalations and operational emergencies professionally and efficiently.
• Act as the Director of Front Office in their absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed