Assistant Director of Front Office | Full Time

Omni Hotels & Resorts • Carlsbad, CA

6d • $80,000 - $86,000

About The Position

The Assistant Director of Front Office Operations directs Front Office department staff and operations, including Parking Operations, to provide an excellent guest experience, maximize room revenue, and use available resources efficiently. The role oversees hiring, training, development, and coaching across front-office functions; coordinates with other departments; monitors room-status reporting; assists with financial tracking and budgeting; and maintains guest and VIP contact to address requests and concerns. The position also supports service standards, employee training, safety discussions, and performance goals.

Requirements

• At least two years of previous Front Office Management experience.
• Previous management experience.
• Excellent communication skills.
• Ability to read, analyze, and interpret business and professional materials, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
• Ability to solve practical problems and interpret written, oral, diagrammatic, or schedule-based instructions.
• Ability to meet the physical requirements of the role, including regularly standing, walking, handling objects, reaching, and lifting or moving up to 25 pounds.

Nice To Haves

• Knowledge of the Opera Cloud property management system.
• College degree.
• Education in a Hospitality program.

Responsibilities

• Direct Front Office operations, including Parking Operations.
• Interview, select, train, develop, and coach employees across Front Office classifications, including front desk, guest services, night audit, bell/valet, parking, rooms control, and leadership roles.
• Serve as an interdepartmental liaison for Front Office operations.
• Verify accurate room-status counts are taken at the proper times and communicated to the appropriate parties.
• Assist with daily revenue and expense tracking and short- and long-term budgeting for the related Front Office department.
• Maintain contact with hotel guests and VIPs and handle special requests, early check-ins, problems, and complaints promptly, efficiently, and courteously.
• Conduct monthly meetings with Front Desk personnel to address safety concerns, training requirements, goals, and areas for improvement.
• Implement and maintain company service standards through training, reviewing Medallia scores, and setting departmental goals.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed