Senior Director, Operations Functions Communications

JLL • Chicago, CO

9d • Onsite

About The Position

The Senior Director, Operations Function Communications leads internal communications for JLL’s new global operations function, led by the Chief Operating Officer. The function brings operational expertise together across business lines and corporate functions and includes the Transformation Office, which drives JLL’s five-year Accelerate 2030 strategy. The position establishes communications for a function being built, shaping how colleagues understand its purpose and scope, communicating the strategy’s progress, guiding people through organizational and ways-of-working changes, and building the internal and external profiles of the Chief Operating Officer and Transformation Officer. This is a leadership role within JLL’s Integrated Communications team, reporting to the Global Head of Integrated Communications and working closely with the COO, Transformation Officer, and operations leadership team.

The role develops and runs the function’s internal communications strategy, translates the Accelerate 2030 strategy and its six imperatives into clear messages, and equips managers to communicate those messages. It advises senior leaders, plans change communications and leadership engagement, coordinates communications across teams, tracks colleague understanding, and manages a small team of communications professionals. It also owns the function’s communication channels, content calendar, governance, templates, and approval processes.

Requirements

• Bachelor’s degree in Communications, Public Relations, Journalism, or a related field.
• At least 15 years of similar experience.
• Proven experience in similar global internal communications roles; professional services or real estate experience is preferred.
• Excellent stakeholder management skills and ability to build credible, trusted relationships with senior leaders.
• Experience developing and executing creative internal communications strategies that support business outcomes.
• Strong analytical and problem-solving skills, including the ability to navigate complex issues and provide appropriate communications solutions.
• Excellent communications delivery skills, including planning, writing, and editing; ability to deliver individually and through others.
• Ability to turn technical subjects into simple and engaging communications.
• Experience managing communications during organizational change, including restructures and culture transformation initiatives.
• Experience supporting a multi-year transformation program; a formal change management approach is ideal.
• Experience influencing without authority across a matrixed organization, including business lines, corporate functions, and consulting partners.
• Experience building and activating manager cascade programs and champion networks to drive organizational change.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Experience in a professional services or real estate organization.
• Experience supporting a multi-year transformation program with a formal change management approach.

Responsibilities

• Build and run the internal communications strategy for the global operations function, aligned with JLL’s enterprise internal communications strategy and Accelerate 2030.
• Establish the narrative for the new function so colleagues understand what it is, why it exists, and what it changes.
• Partner with the Transformation Officer to communicate how JLL is bringing Accelerate 2030 to life and translate its six imperatives into clear, relatable messages.
• Build manager enablement programs, including briefings, toolkits, and talking points, to help leaders cascade Accelerate 2030 messaging.
• Create a process for compiling initiative progress and wins into an ongoing narrative that demonstrates Accelerate 2030’s momentum and impact.
• Advise the Chief Operating Officer, Transformation Officer, and operations leadership team on communications, message discipline, timing, and audiences.
• Plan and deliver change communications about reporting-line and organizational changes, new ways of working, and operational shifts.
• Draft speeches, town halls, all-colleague messages, and leadership forum content; plan leadership-to-colleague engagement, including Q&As and listening sessions.
• Manage the internal and external profiles of the Chief Operating Officer and Transformation Officer, including key moments, positioning, and thought leadership.
• Partner with Corporate Communications and Internal Communications to align internal, external, and people messaging, particularly around announcements.
• Build relationships with business line and corporate function communications teams to coordinate messaging, activity, and sequencing.
• Track and report how well colleagues understand the function, changes, and Accelerate 2030, and use findings to improve communications.
• Manage and develop a small team of communications experts through direction, coaching, and capability building.
• Own the function’s channel mix and content calendar, including intranet, newsletters, video, and collaboration platforms.
• Establish governance, templates, and approval processes to maintain consistent, on-brand communications as the function grows.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior