Senior Director, Operations Functions Communications

JLL • Chicago, IL

10d • $175,000 - $181,000 • Onsite

About The Position

The Senior Director, Operations Function Communications leads internal communications for JLL’s new global operations function, which brings together operational expertise across business lines and corporate functions and includes the Transformation Office responsible for driving the five-year Accelerate 2030 strategy. The role establishes communications for a function being built, shaping how it is understood within JLL, communicating how Accelerate 2030 is being implemented globally, guiding colleagues through organizational and working-practice changes, and building the internal and external profiles of the Chief Operating Officer and Transformation Officer.

This leadership role sits within JLL’s Integrated Communications team and reports to the Global Head of Integrated Communications. It partners closely with the Chief Operating Officer, the Transformation Officer, and the wider operations leadership team, as well as Corporate Communications, Internal Communications, and communications teams across business lines and corporate functions. The position leads a small team of communications experts and owns the function’s communication channels, content calendar, governance, templates, and approval processes.

Requirements

• Bachelor’s degree in Communications, Public Relations, Journalism, or a related field.
• At least 15 years of similar experience.
• Proven experience in global internal communications roles; professional services or real estate experience is preferred.
• Excellent stakeholder-management skills and ability to build credible, trusted relationships with senior leaders.
• Experience developing and executing creative internal communications strategies that support business outcomes.
• Strong analytical and problem-solving skills, including the ability to navigate complex issues and identify appropriate communications solutions.
• Excellent communications delivery skills, including planning, writing, and editing, and ability to deliver individually and through others.
• Ability to turn technical subjects into simple, engaging communications.
• Experience managing communications during change, including organizational restructures and culture transformation initiatives.
• Experience supporting a multi-year transformation program; a formal change-management approach is preferred.
• Experience influencing without authority across a matrixed organization, including business lines, corporate functions, and consulting partners.
• Experience building and activating manager cascade programs and champion networks to drive organizational change.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Experience in a professional services or real estate organization.
• Experience supporting a multi-year transformation program using a formal change-management approach.

Responsibilities

• Build and run the global operations function’s internal communications strategy, aligned with JLL’s enterprise internal communications strategy and Accelerate 2030.
• Set the narrative for the newly established function so colleagues understand its purpose and implications.
• Partner with the Transformation Officer to communicate how JLL is implementing Accelerate 2030 and translate its six imperatives into clear, relatable messages.
• Develop manager enablement programs, including briefings, toolkits, and talking points, to help leaders cascade Accelerate 2030 messages.
• Establish a process for gathering initiative progress and achievements and incorporating them into an ongoing Accelerate 2030 narrative.
• Advise the Chief Operating Officer, Transformation Officer, and operations leadership team on communications, messaging, timing, and audiences as the function evolves.
• Plan and deliver change communications about reporting-line and organizational changes, new ways of working, and operational shifts.
• Draft speeches, town halls, all-colleague messages, and leadership forum content, and plan leadership-to-colleague engagement, including Q&As and listening sessions.
• Manage the internal and external profile, positioning, key moments, and thought leadership of the Chief Operating Officer and Transformation Officer.
• Coordinate with Corporate Communications, Internal Communications, business-line communications teams, and corporate-function communications teams to align messaging, activities, and sequencing.
• Track colleague understanding of the function, organizational changes, and Accelerate 2030; report findings and use them to improve future communications.
• Manage, direct, coach, and develop a small team of communications experts.
• Own the function’s channel mix and content calendar, including intranet, newsletters, video, and collaboration platforms.
• Establish governance, templates, and approval processes to ensure consistent, on-brand communications as the function grows.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package focused on mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior