AVP, Corporate Communications - Functions
About The Position
The AVP, Corporate Communications leads communications strategy for USAA’s enterprise functions and serves as a strategic communications partner to leaders across Human Resources, Finance, Technology, Risk, and Legal. The role translates complex functional priorities into clear, compelling narratives connecting enterprise strategy, transformation, culture, risk discipline, technology, and the employee experience to USAA’s mission and business objectives. It advises senior functional leaders on external and internal communications, executive visibility, reputation opportunities, and emerging issues while coordinating messaging across the Association. The role brings an enterprise perspective to issues spanning organizational boundaries. It identifies opportunities to tell the story of how USAA’s people, technology, risk management, and legal capabilities enable the business and serve members; builds understanding and engagement among employees and stakeholders; and helps leaders communicate clearly and credibly during change, transformation, and reputationally sensitive periods. This position is based in San Antonio, Texas, and requires working in the office four days per week. Relocation assistance is available. The position leads and develops a team supporting the assigned functional area and ensures business risks are identified, measured, monitored, and controlled according to applicable risk and compliance policies and procedures.
Requirements
- Bachelor’s degree, or four additional years of relevant education and/or experience.
- 10 years of progressive corporate communications experience advising senior management on external and internal communications and leading major communications programs.
- 6 years of people leadership experience building, managing, and/or developing high-performing teams.
- Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals.
- Executive-level business acumen in business operations, industry practices, and emerging trends.
- Strong writing and verbal communication skills, with the ability to influence and connect the dots.
- Substance, confidence, and executive presence to work effectively with senior leaders throughout the organization.
- Innovative, creative, and strategic thinking.
- Demonstrated ability to be a collaborative team builder, leader, and motivator.
Nice To Haves
- 15 or more years of progressive experience across corporate communications, executive communications, reputation management, strategic storytelling, employee communications, and related areas, including advising senior executives on high-profile and complex business matters.
- Deep experience serving as a strategic communications advisor to enterprise functions such as Human Resources, Technology, Risk, and Legal, and translating complex functional priorities into compelling enterprise narratives.
- Track record of leading communications during significant transformation, change, or reputationally sensitive moments while building confidence and alignment among employees and external stakeholders.
- Exceptional executive presence and judgment, with demonstrated success counseling C-suite and senior functional leaders, constructively challenging thinking, anticipating issues, and influencing decisions.
- Reputation for proactive, modern storytelling that connects business strategy, leadership priorities, culture, and mission across earned, owned, social, executive, and employee channels.
- Proven success building and developing high-performing communications teams and creating strong partnerships across a highly matrixed, complex organization.
- US military experience through military service or as a military spouse/domestic partner.
Responsibilities
- Own the development of functional narratives that translate business priorities, member value, culture, mission, and leadership vision into compelling external and internal stories.
- Ensure communications create understanding, engagement, trust, and advocacy among employees, not merely share information.
- Anticipate emerging issues, industry trends, and reputational risks, and develop communications strategies to position the Association ahead of the conversation.
- Develop executive communications strategies that strengthen leadership credibility and build trust among key audiences.
- Partner with executive leadership to translate complex business priorities into compelling employee and member narratives for internal and external audiences.
- Create a team culture focused on strategic thinking, proactive storytelling, business partnership, and communications excellence, supported by strong process and rigor.
- Lead through influence across a matrixed organization and build partnerships across corporate functions.
- Build and oversee a team through recruiting, development, retention, coaching, support, performance management, and other managerial activities.
- Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) and pension.
- Life insurance.
- Parental benefits.
- Adoption assistance.
- Paid time off program and paid holidays.
- 16 paid volunteer hours.
- Wellness programs.
- Career path planning and continuing education.
- Relocation assistance.
- Employees may be eligible for pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors.
- Long Term Incentive Plan cash payment for executive-level roles only, based on time and performance.
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What This Job Offers
Job Type
Full-time
Career Level
Director
