Senior Director, Communications Strategy & Operations

Salesforce•Seattle, WA

4d•$181,700 - $332,600

About The Position

Salesforce is seeking a strategic operator to help its large, fast-moving global Communications function turn priorities into results. The role connects strategy to execution by shaping how the team plans, allocates resources, and measures impact. It partners with the CCO and senior leaders to help the function scale and stay focused on its most important work. The position calls for strategic thinking, operational delivery, sound judgment, a broad view of organizational systems, and the ability to drive alignment across a complex organization. The Senior Director will translate strategy into priorities, plans, milestones, and metrics; own planning and performance rhythms; advise the CCO; support resource and budget decisions; align Communications teams and enterprise partners; improve the function’s operating model; and lead and develop a small team.

Requirements

10+ years of experience in strategy, business operations, program management, consulting, or chief-of-staff roles.
Strong strategic and analytical skills, with the ability to turn ambiguity into clear priorities and plans.
Track record of running complex, cross-functional work and keeping senior stakeholders aligned.
Financial fluency, including comfort with budgets, forecasting, and vendor management.
Sound judgment and discretion with sensitive information, and credibility working with executives.
Excellent written and verbal communication skills, including the ability to distill complexity for senior audiences.
Collaborative, low-ego style and ability to influence without formal authority.
Comfort with ambiguity and pace in a high-visibility environment.

Nice To Haves

Experience in corporate communications, public affairs, or an agency environment.
Experience at a large, global technology company.
Experience building or scaling an operations function or operating model.

Responsibilities

Work with the CCO and leadership team to define priorities, sharpen goals, and create plans, milestones, and metrics.
Own planning cycles, OKRs, executive reviews, leadership meetings, and all-team meetings, ensuring discussions focus on decisions and follow-through.
Serve as a thought partner to the CCO by anticipating needs, pressure-testing ideas, identifying risks and opportunities, and helping manage priorities.
Partner with the Communications operations team on budget planning, forecasting, and tracking, including agency and vendor spending, and support informed trade-offs.
Align leaders across media, creative engagement, and other Communications teams on priorities, resources, and timelines, and resolve conflicts.
Partner with Communications operations and strategy, Finance, People, Legal, and Marketing to avoid duplication, share best practices, and connect the function to company priorities.
Identify and implement improvements to organizational structure, processes, tools, reporting, and the operating model.
Lead and develop a small team, and support hiring, onboarding, and organizational planning.