Director of Operations

mPulse

13d • Remote

About The Position

The Director of Operations at mPulse Mobile drives operational excellence and strategic alignment across the organization. The role collaborates with leadership to develop and manage strategic plans aligned with company-wide goals and promotes cross-functional collaboration. It leads and supports initiatives to improve operational efficiency, customer retention, and organizational transformation. The Director also optimizes business intelligence practices to support decision-making, refines commercial strategies, and manages whitespace and cross-sell opportunities to drive revenue growth. The role develops the Strategy & Operations team and mentors direct reports.

Requirements

• At least 7 years of experience in strategic operations, business transformation, or management consulting.
• Strong strategic planning and execution skills, including the ability to align cross-functional teams and set organizational goals.
• Proficiency in project management methodologies such as Agile or Scrum and tools for managing cross-functional projects.
• Expertise in business intelligence and data analysis, including experience with Tableau or Power BI.
• Excellent communication and stakeholder management skills, including the ability to present data and strategic plans effectively.
• Demonstrated experience in revenue growth, commercial strategy, and sales optimization, including whitespace analysis and cross-sell initiatives.
• Strong process optimization skills, including process mapping, SOP development, and implementation of efficiency improvements.
• Knowledge of pricing strategy and profitability analysis across multiple product lines.
• Ability to lead and mentor teams, foster innovation, and align team goals with company objectives.
• Experience in acquisition integration, including process alignment and achievement of strategic synergies.
• Bachelor’s degree in Business, Operations, Data Analytics, or a related field, or equivalent experience.
• Proven leadership skills and ability to manage and develop teams.
• Excellent communication and interpersonal skills, including experience working with cross-functional teams.
• Experience in strategic operations or management consulting roles.
• Familiarity with data analytics and business intelligence practices.
• Ability to stand and sit for extended periods.
• Ability to lift 10 pounds.

Responsibilities

• Collaborate with leadership to develop and manage strategic plans aligned with company-wide goals, cross-functional alignment, and clear communication of milestones.
• Lead and support cross-functional projects that enhance operational efficiency and contribute to organizational transformation.
• Facilitate customer and business intelligence practices by aligning processes, tools, and stakeholders to improve organizational understanding and decision-making.
• Refine commercial strategies and manage whitespace and cross-sell initiatives to contribute to revenue growth, supported by regular reporting and communication with cross-functional leaders.
• Improve customer retention and operational efficiency by optimizing customer lifecycle processes, journey mapping, and SOPs.
• Support development and execution of the enablement strategy, ensuring process alignment, operational excellence, and consistent documentation.
• Optimize enterprise pricing strategies and profitability processes across product lines.
• Develop the Strategy & Operations team, foster innovation and strategic alignment, and mentor direct reports.
• Assist with acquisition activities as needed, including transition planning, process alignment, and strategic synergies for integration.

Benefits

• Remote-first work environment and flexible PTO.
• Medical, dental, and vision plans, with a 100% company-paid employee-only coverage option and company contributions toward dependent coverage.
• Company-paid life and disability insurance.
• 401(k) with a 4% match and access to financial advisors.
• Six weeks of parental leave.
• 30-60-90 day plans and frequent training.
• Peer-to-peer bonuses and team celebrations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director