Retail Processing Manager
Longbridge Financial • Paramus, NJ21d • $95,000 - $125,000 • Hybrid
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Retail Processing Manager - Remote / Hybrid / In- Office - Paramus, NJ or Houston, TX
Longbridge Financial•Paramus, NJ
•$95,000 - $125,000•Hybrid
About The Position
Longbridge Financial (LBF) is seeking a Retail Processing Manager to join their Operations Team. This role will be responsible for the day-to-day supervision of Processors and Junior Processors, ensuring the service and quality processing of loan files in accordance with FHA, State, and Investor regulations. The goal is to assure the marketable quality of each loan. The Processing Manager will report to the Director of Retail Operations.
Requirements
- Reverse mortgage retail processing experience required
- Strong knowledge of all State and Federal regulations including but not limited to RESPA/TILA, Reg B, etc.
- Prior experience with interviewing, hiring, disciplinary actions, and terminations
- Excellent verbal and written communication skills
- Strong time management and prioritization skills and ability to meet deadlines
- A “Can Do” attitude with high energy and self-motivation
Nice To Haves
- 5-10 years Management experience highly preferred
- May require long hours/overtime at certain times of the month
- Travel required multiple times a year
Responsibilities
- Manage and coach a team consisting of 15-20 Processors, Supervisors, and Team Leads
- Maintain thorough knowledge of LBF’s programs, policies, procedures, and terminology applicable to FHA Loans
- Ensure compliance with LBF’s policies and secondary market requirements pertaining to credit standards and regulation for FHA and Proprietary loans
- Train, assist, coach, supervise, and support departmental team members
- Act as a liaison between the Underwriting Department, Sales, and other Longbridge Financial Mortgage departments
- Collaborate with Loan Officers, Account Executives, Partners, Borrowers, Underwriters, Closers, AMCs, and title companies
- Monitor the pipeline daily to ensure files move efficiently
- Develop strategies to improve processes and enhance workflow
- Review and assist processors with conditions as needed
- Perform root cause analysis and provide solutions and feedback to Leadership
- Provide positive and motivating support to the team
- Attend and host daily and weekly meetings
- Coordinate with Supervisors and Team Leads on training needs
- Oversee hiring and terminations
- Communicate and interact with other department managers, as well as the recruiting department, to ensure staffing needs align with capacity plans and profit/loss expectations
- Perform other duties as assigned
- Work well under pressure, meet multiple and sometimes competing deadlines, and demonstrate professional behavior with colleagues and management
Benefits
- Medical
- Dental
- Vision
- HSA
- FSA
- Wide array of voluntary products and discounts
- 401(k) with company match
- Paid time off
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Job Search Resources
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