Office Manager

Great Day Improvements: A Family of Brands•Durham, NC

21d

About The Position

Champion Window is seeking a detail-oriented, highly organized Office Manager to oversee daily administrative, accounting, payroll support, accounts receivable, and accounts payable functions. The role helps ensure accurate financial records, timely reporting, and efficient office operations, and serves as a liaison between Operations, Finance, Payroll, and Corporate departments. The Office Manager supports a people-first, customer-obsessed culture by providing exceptional service to internal and external customers, building positive relationships, and supporting team success.

Requirements

At least 3 years of office management, accounting, bookkeeping, or administrative experience.
Strong understanding of accounts receivable, accounts payable, and payroll processes.
Proficiency in Microsoft Office, particularly Excel.
Excellent organizational, analytical, and problem-solving skills.
Strong attention to detail and ability to manage multiple deadlines.
Effective communication and customer service skills.
Ability to build relationships, support team members, and deliver a high level of customer service.
Self-motivated, highly organized, and able to thrive in a fast-paced environment.
Ability to balance administrative responsibilities with financial and operational support while maintaining accuracy and professionalism.
Collaborative, accountable, and committed to creating positive experiences for customers, employees, and business partners.

Nice To Haves

Experience with ERP or accounting systems.

Responsibilities

Manage accounts receivable, including collections, aging reports, refunds, cancellations, and payment reconciliations.
Process accounts payable invoices, vendor payments, and month-end accounts payable activities.
Coordinate daily cash management activities, including deposits, checks, and financing transactions.
Review and maintain operational dashboards, reports, and reconciliations.
Support payroll processes by verifying reports and maintaining required documentation.
Process employee status changes, onboarding, and termination paperwork.
Assist with monthly financial close activities, reconciliations, inventory reporting, and corporate reporting deadlines.
Maintain vendor accounts, financing company relationships, and customer account records.
Resolve customer and vendor inquiries while ensuring compliance with company policies and procedures.
Foster a positive, collaborative office environment that supports employee engagement, accountability, and teamwork.
Advocate for customers by ensuring concerns are addressed promptly, professionally, and with a solution-oriented mindset.
Partner with operations teams to deliver an exceptional customer experience throughout every stage of the customer journey.