Office Manager

Great Day Improvements: A Family of Brands•Charlotte, NC

21d

About The Position

Champion Window is seeking a detail-oriented and highly organized Office Manager to oversee daily administrative, accounting, payroll support, accounts receivable, and accounts payable functions. The role helps ensure accurate financial records, timely reporting, and efficient office operations, while serving as a key liaison among Operations, Finance, Payroll, and Corporate departments. Office Managers contribute to a people-first, customer-obsessed culture by providing exceptional service to internal and external customers. The ideal candidate builds positive relationships, supports team success, and ensures customer interactions reflect the company’s commitment to excellence and accountability. This person is self-motivated, organized, comfortable in a fast-paced environment, and able to balance administrative duties with financial and operational support while maintaining accuracy and professionalism. Champion Window describes its work as supporting safer, healthier, more attractive, and energy-efficient homes. The company offers a competitive compensation package that includes medical, dental, vision, and disability coverage, a 401(k), a flexible spending account, and more.

Requirements

At least 3 years of office management, accounting, bookkeeping, or administrative experience.
Strong understanding of accounts receivable, accounts payable, and payroll processes.
Proficiency in Microsoft Office, particularly Excel.
Excellent organizational, analytical, and problem-solving skills.
Strong attention to detail and ability to manage multiple deadlines.
Effective communication and customer service skills.
Ability to build relationships, support team members, and deliver a high level of customer service.

Nice To Haves

Experience with ERP or accounting systems.

Responsibilities

Manage accounts receivable, including collections, aging reports, refunds, cancellations, and payment reconciliations.
Process accounts payable invoices and vendor payments, and handle month-end accounts payable activities.
Coordinate daily cash management activities, including deposits, checks, and financing transactions.
Review and maintain operational dashboards, reports, and reconciliations.
Support payroll processes by verifying reports and maintaining required documentation.
Process employee status changes, onboarding, and termination paperwork.
Assist with monthly financial close activities, reconciliations, inventory reporting, and corporate reporting deadlines.
Maintain vendor accounts, financing company relationships, and customer account records.
Resolve customer and vendor inquiries while ensuring compliance with company policies and procedures.
Foster a positive and collaborative office environment that supports employee engagement, accountability, and teamwork.
Advocate for customers by ensuring concerns are addressed promptly, professionally, and with a solution-oriented mindset.
Partner with operations teams to deliver an exceptional customer experience throughout every stage of the customer journey.