Office Manager

Merry Maids of North Houston and Montgomery County • Spring, TX

21d • $16 - $19

About The Position

Direct the overall activities of a branch to continually serve customers within the target market in an extraordinary manner and support the growth of the brand’s name and reputation. The role is in a branch with up to $1 million in revenue. The Office Manager leads branch teams, oversees customer service, sales and marketing strategies, office operations, safety, budgeting, and employee performance. Travel may be required as necessary for training purposes.

Requirements

• Associate degree or equivalent from a two-year college or technical school, or six months to one year of related experience and/or training.
• Knowledge of management skills applied to ongoing tasks and projects.
• Knowledge of the organization’s business practices, issues faced, and problem resolution.
• Willingness to travel as necessary for training purposes.

Nice To Haves

• Bachelor’s degree in a related discipline or equivalent experience preferred.
• Three to five years of business management experience preferred.
• Profit-and-loss and asset management experience, as well as sales management experience, strongly preferred.
• Experience setting and surpassing aggressive sales, service, and profit goals.

Responsibilities

• Build and lead teams and deliver superior customer service.
• Recruit, interview, and hire branch sales, service, and office staff.
• Ensure branch personnel perform their duties safely and take reasonable precautions to avoid work-related accidents.
• Hold regular and frequent safety discussions and meetings to reinforce the safety message.
• Direct the development and implementation of branch sales and marketing strategies.
• Oversee branch office functions, including phone service standards, clerical services, and collections.
• Prepare the annual budget and monthly projections.
• Evaluate performance, make salary recommendations, and administer disciplinary actions consistent with company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree