Dental Office Manager

Aspen Dental Management•Livonia, MI

21d•$70,000 - $75,000

About The Position

Aspen Dental calls this role an Operations Manager. The Dental Office Manager leads office operations in support of the doctors, helping create lasting impressions and build trust and loyalty with patients. The role includes a ten-week training program covering business and leadership knowledge to support success and growth within the organization. The position is full-time, with a listed salary of $70,000–$75,000 per year plus monthly and quarterly incentive earnings. Aspen Dental practices are independently owned and operated by licensed dentists and receive non-clinical business support from Aspen Dental Management, Inc. Details may vary by location and limitations apply.

Requirements

At least one year of experience managing a team of direct reports.
High school diploma or equivalent.
A people-centric leadership approach that motivates and inspires others.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.

Nice To Haves

College degree preferred.

Responsibilities

Provide superior patient service with compassion and care, in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Hire, develop, manage, and retain office staff.
Consult with patients on treatment options provided by the clinical team, verify insurance payment, and manage collections while ensuring high quality of care.
Review monthly business results, manage profit and loss, align the sales plan with business goals, and create strategies to increase profitability.
Prepare and lead daily team huddles to set expectations and optimize patient experience and business performance.
Complete additional tasks as required.