Front Office Manager

Hilton Pennywell St Louis at The Arch•Saint Louis, MI

21d•$70,000 - $73,000

About The Position

The Front Office Manager oversees all hotel front desk operations to provide guests with a smooth, welcoming experience. The role leads, trains, and supports the front desk team and manages scheduling, guest relations, and daily reports. The manager drives service excellence and operational efficiency, oversees check-in and check-out, and resolves guest issues. The position reports to the Director of Rooms or General Manager. The posting notes that this role can lead to other hospitality management opportunities, including Director of Rooms, Hotel Operations Manager, or General Manager.

Requirements

High school diploma, GED, or one year of hotel experience.
Previous experience in a similar or related position.
A combination of education and experience may be considered.
Eligible to work in the United States.
Ability to read, write, and communicate effectively in English.
Ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
Warm, professional demeanor reflecting HVMG’s Culture of Excellence.

Nice To Haves

Hotel experience is a plus.

Responsibilities

Lead the hotel's front office team and ensure exceptional guest experiences through efficient, seamless operations.
Manage front desk staff.
Oversee guest check-in and check-out processes.
Resolve guest issues.
Manage scheduling, guest relations, and daily reports.
Train and support the front desk team.
Drive service excellence and operational efficiency in the front office.