Office Manager

Jackson Hewitt•Thornton, CO

About The Position

Under general supervision and in accordance with established company policies and procedures, the Office Manager participates in staffing, productivity, tax preparation work, and marketing for multiple offices within an assigned district. The position manages the day-to-day activities of seasonal team members across several store locations and drives operations to improve Tax Preparer efficiency, revenue, and office profitability. The role handles sensitive and highly confidential information and requires working knowledge of the business.

Requirements

High school diploma/GED or equivalent related business experience.
Two years of previous management or supervisory experience.
Proficiency with computer applications such as email, internet browsers, Word, Excel, and accounting or tax preparation software.

Nice To Haves

Course of study in management, tax preparation, and/or accounting.
Previous tax preparation experience.
PTIN (Preparer Tax Identification Number).

Responsibilities

Lead recruiting efforts and manage interviewing for seasonal employees in the assigned area.
Manage leads from JHNet and other sources.
Monitor associate performance for quality standards, deadlines, and proper procedures, and correct errors or problems.
Review and approve work schedules and timecards, monitor the time tracker during shifts, and work with Human Resources on employee relations issues, complaints, and training.
Ensure assigned locations meet company standards for office setup, buildouts and breakdowns, technology and telecommunications setup, office supplies, and facilities maintenance.
Maintain relationships with property managers and landlords.
Guide employees in addressing difficult or complex problems and resolving escalated complaints or disputes.
Monitor performance, holds/voids/rejects, discount reports, and productivity reports for the assigned store group.
Meet assigned-area office goals, including revenue, cash control, and tax return count.