Office Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent.
• 1–2 years of experience in a healthcare-related setting.
• Demonstrated ability to prioritize work and communicate effectively.
• Strong computer skills.

Nice To Haves

• Experience with insurance company rules and regulations.
• Knowledge of medical terminology.

Responsibilities

• Ensure charts, documents, and clinical testing are prepared, coordinated, and completed before the patient’s next appointment.
• Work as a clerical member of the patient’s care team.
• Use phone notes for all communication and documentation between the coordinator and patients.
• Answer phone calls professionally and refer calls to clinical staff when appropriate.
• Review the schedule daily, identify problem areas, and communicate them to the Practice Manager.
• Handle prior authorizations for medications.
• Enter orders, medication referrals, and clarify orders with providers.
• Retrieve records from all sources for follow-up appointments.
• Fax tests, records to providers or patients, signed orders, and other documents.
• Complete forms, obtain provider signatures, make copies, and send forms to recipients.
• Enter prescription refill requests and phone in, fax, or mail prescriptions as directed by the provider.
• Work referrals to ensure timely appointments for testing, new consultations, and other services.
• Manage provider schedules, canceling and rescheduling as needed.
• Cross-train in other clerical positions, as applicable.
• Send letters to patients regarding normal test results.
• Send letters to insurance companies appealing denied services or medications.
• Facilitate provider-to-provider calls.
• Perform other duties as required.