Medical Office Coordinator - OrthoNeuro

SCA Health•New Albany, OH

About The Position

The Medical Office Coordinator is responsible for front office functions of the medical practice. The role supports efficient administrative workflows, high-quality patient service, and compliance with healthcare regulations. Duties include patient relations, check-in and check-out, scheduling, insurance verification, answering phones, patient registration and demographic updates, managing patient flow, accurate patient charge entry, and assisting with co-pay collection and recording. The coordinator also handles patient inquiries and complaints, manages office supplies and equipment, and maintains a clean, inviting, and friendly environment.

Requirements

High school graduate or equivalent.
At least one year of experience in a medical office setting.
Excellent communication and organizational skills.
Proficiency in electronic health records (EHR) systems and Microsoft Office Suite.
Ability to multitask and work in a fast-paced environment.

Nice To Haves

Knowledge of computers, fax machines, printers, and other office equipment.
Proficiency in Microsoft Office programs, including Word, Excel, Outlook, Forms, Access, and PowerPoint.
Ability to handle confidential matters responsibly.
Ability to work in a multitasking, high-stress environment.

Responsibilities

Assist with front office functions, including patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.
Welcome and greet patients and visitors in person or over the phone.
Register new patients and update existing patient demographics by collecting personal and financial information.
Schedule appointments and manage patient flow.
Ensure timely and accurate patient charge entry into the billing system.
Assist with collecting and recording co-pays.
Handle patient inquiries, concerns, and complaints.
Order and manage office supplies and equipment.
Maintain a clean, inviting, and friendly environment.