Medical Office Coordinator

Signature Healthcare•Brockton, MA

6d•Onsite

About The Position

Signature Healthcare is a not-for-profit healthcare provider serving Southeastern Massachusetts, with Brockton Hospital and Signature Medical Group, a multi-specialty physician group with more than 150 physicians across 18 ambulatory locations. The Medical Office Coordinator works in the Cardiology department at 110 Liberty St, Brockton, Massachusetts, under the direction of the Practice Manager. This full-time, 40-hour-per-week role supports front-office operations, patient communication and registration, scheduling, referrals, payments, records, and coordination with providers and staff.

Requirements

High school diploma or equivalent.
Ability to be pleasant and helpful to patients, especially when they have questions or problems.
Computer literacy, accurate spelling, and typing skills.
Previous medical office experience is preferred.

Nice To Haves

Medical office administration education.
Prior patient account or third-party billing experience.
Knowledge of medical terminology and telephone skills.
Familiarity with Meditech software systems.

Responsibilities

Greet patients and provide a professional, courteous experience.
Answer and professionally screen telephone calls; document and process messages about illness, prescription refills, laboratory and imaging reports, test results, referrals, and other matters.
Make and edit appointments, maintain and update provider schedules, coordinate schedules around providers’ external obligations, and monitor arrival and pending lists to cancel or reschedule appointments and use available slots.
Register patients promptly; verify or update demographic and insurance information and codes, including updating patient demographics when appointments or messages are made.
Check insurance eligibility and inform patients of their responsibilities regarding insurance coverage, prior approvals, and referrals.
Ensure required referrals are in place; request missing referrals from primary care offices and follow up until received.
Support efficient patient flow and communicate provider delays to patients.
Address reminder, emergency-room, and insurance lists promptly and document in patient charts when applicable.
Obtain same-day or stat records from HIS and secure patient information from hospitals.
Periodically address messages with physicians or providers; facilitate internal and external referral appointments and hospital admissions.
Organize provider correspondence and facilitate mail delivery; place medical record numbers on patient mail before giving it to the physician.
Provide appropriate paperwork to patients and ensure motor vehicle accident and workers’ compensation forms are completed.
Collect co-payments and payments, post payments, and balance, verify, and reconcile batches at the end of each session.
Refer patients to the billing office for insurance or payment problems.
Maintain office equipment, including printers, fax machines, and copiers, and immediately notify the Practice Manager of equipment or system failures.
Maintain open communication with physicians, staff, patients, and other customers, respecting cultural diversity and using interpreters when needed.
Assist with orienting and training others in the functions and duties of the position.
Report patient complaints directly to the Practice Manager and assist peers in other roles when workload warrants.
Perform other duties as necessary or assigned.
Demonstrate respect for the dignity of patients, families, visitors, and fellow employees, maintaining a professional, responsible, and courteous environment.