Medical Office Coordinator

Virginia League for Planned Parenthood•Virginia Beach, VA

3d•$21 - $22

About The Position

Virginia League for Planned Parenthood is seeking a full-time Medical Office Coordinator to join its Virginia Beach team. The position supports reception, front desk, and medical office functions at a busy health center. As the initial in-person contact for clients and guests, the coordinator provides a welcoming and efficient first encounter. This is an entry-level position. Medical office experience is preferred, and candidates must have a high school diploma or equivalent. Bilingual English/Spanish candidates are encouraged to apply. Bilingual candidates who successfully complete a third-party language proficiency test will be offered $21.55 per hour; the starting hourly rate for other entry-level positions is $20.55. Hours may vary Monday through Saturday between 8:30 a.m. and 6 p.m.; rotating Saturdays are required. This is a full-time position of approximately 40 hours per week.

Requirements

High school diploma or equivalent.
Bilingual English/Spanish candidates must successfully complete a third-party language proficiency test to receive the bilingual hourly rate.

Nice To Haves

Medical office experience is preferred.
Bilingual ability in English and Spanish is encouraged.

Responsibilities

Perform opening and closing procedures for the medical office area and maintain the organization and professional appearance of waiting, reception, and office areas.
Monitor inventory of office supplies and visit forms to support daily operations.
Audit pre-visit schedules for demographic and insurance accuracy in EPIC, verify insurance eligibility, and pre-populate patient copays.
Greet patients and visitors in a welcoming and efficient manner.
Manage client and visitor flow in the reception area and assist vendors with deliveries.
Register patients and assess fees, including insurance verification, payment collection and processing, and completion of required financial-assistance screening and forms.
Provide accurate, unbiased information about the organization’s schedule and services and schedule appointments as needed.
Process sales of birth control orders and other supplies in accordance with applicable pharmaceutical policies.
Maintain strict cash control and records of client payments.
Complete shift-end and day-end procedures, including batch reconciliation and cash drop.
Provide information to patients and make appointments for them.
Manage clinic paperwork, including triaging messages, faxes, mail, refill requests, and requests for records, and process related requests as needed.
Participate in patient follow-up systems as directed, including alerting patients and clinic staff when care is pending.
Support clinic customer service, productivity, and revenue goals, and demonstrate commitment to patient-centered care, teamwork, regulatory compliance, and inspection readiness.
If bilingual, provide interpretation and translation as needed for clients and staff.