Medical Office Coordinator

HCA Healthcare•Plano, TX

About The Position

Under general supervision, the Medical Office Coordinator helps ensure seamless patient care by serving as a liaison among patients, Texas Back Institute physicians, and insurance companies. The coordinator assists with scheduling physician-prescribed diagnostic testing, injections, and other services; counsels patients about insurance benefits and copayments; and obtains and maintains accurate patient demographic information. The role is expected to maintain service standards and provide superior customer service. The position also supports front-office operations, including patient check-in and check-out, new-patient scheduling, appointment confirmations, template changes, payment processing and daily transaction balancing, benefits verification, and timely processing of work orders. The coordinator promotes HIPAA compliance, maintains required forms, attends department meetings and training, and handles or refers customer complaints as appropriate.

Requirements

High school diploma or GED.
At least two years of prior medical experience.
At least two years of prior insurance experience, with extensive knowledge of in-network and out-of-network benefits.
Proficiency with general office equipment, including fax machines, copiers, and computers.
Proficient data-entry and typing skills, with a minimum typing speed of 30 WPM.
Working knowledge of Microsoft applications.
Strong problem-solving and analytical abilities.
Ability to work well with others and assist teammates when needed.
Ability to use computers and other technology to improve the quantity or quality of work.
Positive attitude and optimism about the organization and work.
Attention to detail on tasks required for pre-certification.
Excellent verbal and written communication skills for interacting with a diverse group of people.
Sensitivity and respect for the needs and feelings of internal and external customers, with appropriate customer service.
Dependability and reliability in meeting goals, deadlines, and performance expectations.
Ability to relate effectively to others and adapt interactions to individuals’ personal styles.

Responsibilities

Act as a liaison among patients, physicians, and insurance companies to help patients proceed with care, including scheduling and understanding financial responsibilities.
Verify insurance eligibility and benefits using technology tools, telephone, and internet in accordance with clinic policies and procedures.
Coordinate with insurance providers and the clinic to obtain referrals and pre-authorizations, and document findings in the appropriate systems.
Verify medical necessity and coordinate with clinicians to obtain updated information.
Coordinate and communicate with departments and physicians regarding scheduling and financial responsibilities.
Work with TBI-approved and preferred facilities and vendors on diagnostic testing and treatment referred outside Texas Back Institute.
Maintain appropriate relationships in the best interests of patients and TBI.
Counsel patients about financial responsibilities and assist with identifying and collecting amounts owed.
Contact patients to obtain missing information needed for financial clearance.
Review demographic information for accuracy and completeness.
Perform other front-office duties, including check-in/check-out, scheduling new patients, template changes, processing cash and credit-card payments, balancing daily transactions, benefits verification, and confirming appointments.
Process work orders accurately and on time.
Treat patients and coworkers according to service standards.
Attend and participate in department meetings and training classes.
Keep forms organized and up to date according to TBI standards and best practices.
Serve as an initial contact for customer complaints or refer dissatisfied patients to a manager.
Maintain and promote HIPAA compliance.
Perform other duties as assigned.

Benefits

Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Wellbeing support, including free counseling and referral services.
Paid time off and paid family leave.
Long- and short-term disability coverage and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.