Medical Office Coordinator

Johns Hopkins Medical Management Corporation•Baltimore, MD

2d•Onsite

About The Position

Johns Hopkins Intrastaff is hiring a Medical Office Coordinator to provide administrative support for an orthopedic surgery practice with one surgeon and one advanced practice provider. The role supports clinical practice operations, patient scheduling and care coordination, preparation for clinic sessions, and communication among patients, physicians, and other providers. The position is at the Outpatient Center, 601 N. Caroline Street, with hours Monday through Friday, 8:00 a.m. to 4:30 p.m., at a pay rate of $25 per hour. This is a temporary opportunity through Johns Hopkins Intrastaff.

Requirements

High school diploma or GED.
Three years of work experience in a similar service-oriented industry; additional education may substitute for up to one year of experience.
EPIC proficiency required after training.
Intermediate computer and proofreading skills.
Knowledge of Microsoft Office applications.
Knowledge of general medical terminology.
Knowledge of medical insurance coverage.
Ability to self-direct, take initiative, and handle multiple tasks.
Ability to work independently and as part of a team.
Demonstrated customer service skills.

Nice To Haves

Two years of college or medical training.
Five years of related experience.
Experience in a medical office setting.

Responsibilities

Provide administrative support to an orthopedic surgery practice consisting of one surgeon and one advanced practice provider.
Schedule follow-up patients and coordinate surgeries, complete posting sheets and send them to central posting, send surgical packets to patients, and follow up with patients on care coordination.
Prepare for clinic sessions according to physician-specific standards by maintaining patient charts in the Epic Electronic Medical Record with relevant laboratory and test results, letters, memos, and related medical documents.
Obtain relevant clinical information from other providers.
Review upcoming physician clinic schedules to identify potential issues, propose solutions, and fill vacant slots.
Identify and triage requests for urgent appointments and take appropriate action to resolve issues.
Respond promptly, professionally, and courteously to ad hoc patient inquiries and requests, including communicating relevant information to and from the physician.
Obtain and communicate patients’ personal health information in a legally compliant and highly confidential manner.
Schedule make-up clinic sessions as needed and coordinate exam room availability with key stakeholders.
Complete filing, faxing, scanning, copying, phone answering, mail sorting, data entry, and other errands in a timely, accurate, and collegial manner.
Use email, electronic calendars, the Epic electronic medical record, clinical information systems, and office support software.
Carry out duties with limited supervision and establish priorities for procedure-oriented operations.