Scheduler - OrthoNeuro

SCA Health•New Albany, OH

About The Position

The Scheduler coordinates outpatient surgeries and procedures requested by physicians or their office staff. The role obtains and enters patient demographics and insurance information into the billing system, verifies benefits with payers, and secures necessary authorizations. The Scheduler works with the Director of Nursing to coordinate equipment, staff, and ancillary services, and prepares and distributes the daily surgery schedule to relevant nursing and business office personnel. The position is responsible for accurate patient clinical, demographic, and insurance information; communicating same-day and next-day add-on cases and scheduling conflicts; promptly reporting patient problems; maintaining positive communications with medical staff and their office personnel; tracking cancellations; and monitoring, maintaining, and releasing block time. Additional duties include preparing daily bank deposits, cross-training to provide front-desk coverage, learning medical records, chart preparation, collections, and patient account advocacy duties, and performing other clerical work as directed by the Business Office Manager.

Requirements

High school diploma or GED.
At least one year of scheduling experience in an ambulatory surgery facility, acute-care hospital, or doctor's office.
Attendance.
Punctuality.
Ability to meet deadlines.

Responsibilities

Schedule outpatient surgeries and procedures requested by physicians or their office staff.
Obtain and enter patient demographic and insurance information into the billing system.
Contact payers to verify patient benefits and obtain necessary authorization.
Coordinate with the Director of Nursing to ensure the availability of required equipment, requested staff, and ancillary services.
Prepare and distribute the daily surgery schedule to Nursing Managers, RNs, Pre-Op and PACU nurses and technicians, and the Business Office Manager.
Capture complete and accurate clinical, demographic, and insurance information for patients scheduled at the surgery center.
Communicate same-day and next-day add-on cases to the Director of Nursing and other appropriate employees.
Communicate potential scheduling conflicts to the Director of Nursing.
Promptly communicate patient problems to the Business Office Manager and/or Director of Nursing.
Maintain positive communications with medical staff members and their office personnel.
Track cancellations.
Monitor, maintain, and release block time.
Prepare daily bank deposits for monies received at the surgery center.
Cross-train to cover the front desk during lunches, breaks, and extended absences of the Receptionist/Admitting Clerk.
Cross-train in medical records, chart preparation, collections, and patient account advocacy duties.
Perform other clerical duties as directed by the Business Office Manager.