MEDICAL OFFICE COORDINATORMedical Office Coordinator - Urology

Mohawk Valley Health System•City of Utica, NY

4d•$19 - $25

About The Position

The Medical Office Coordinator provides indirect patient care in a medical office setting and serves as a clerical member of the patient’s care team. The role coordinates phone calls, appointments, prescription authorizations, provider schedules, records, referrals, and other administrative work. The coordinator maintains knowledge of medical terminology, distinguishes clinical from non-clinical matters, and directs clinical matters to the appropriate clinical staff or provider.

Requirements

High school diploma or equivalent.
1–2 years of experience in a healthcare-related setting.
Demonstrated ability to prioritize work and communicate effectively.
Strong computer skills.

Nice To Haves

Experience with insurance company rules and regulations.
Experience with medical terminology.

Responsibilities

Prepare, coordinate, and complete charts, documents, and clinical testing before patients’ next appointments.
Work as a clerical member of the patient’s care team.
Use phone notes to document all communication with patients.
Answer phone calls professionally and refer calls to clinical staff when appropriate.
Review the daily schedule, identify problem areas, and communicate them to the Practice Manager.
Handle prior authorizations for medications.
Enter orders and medication referrals and clarify orders with providers.
Retrieve records from all sources for follow-up appointments.
Fax tests, records, signed orders, and other materials to providers or patients.
Complete forms, obtain provider signatures, make copies, and send forms to recipients.
Enter prescription refill requests and phone in, fax, or mail prescriptions as directed by the provider.
Work referrals to ensure timely appointments for testing, new consultations, and other services.
Manage provider schedules, including canceling and rescheduling appointments as needed.
Cross-train in other clerical positions, as applicable.
Send patients letters regarding normal test results.
Send insurance companies letters appealing denied services or medication.
Facilitate provider-to-provider calls.
Perform other duties as required.