Urology - Medical Front Office

Ironwood Cancer and Research Centers•Gilbert, AZ

4d•Onsite

About The Position

Ironwood Physicians is hiring a Medical Front Office professional for its Ironwood Urology offices in Phoenix (Ahwatukee) and Gilbert. The role supports patient-facing and administrative operations in a collaborative medical environment, with exposure to clinical workflows and patient care coordination. It offers a potential career pathway into healthcare administration or specialty medical roles. This is a full-time, day-shift position with a Monday–Friday schedule. The ideal candidate values consistency, provides strong service to patients and teammates, and is interested in developing a long-term career in healthcare.

Requirements

Ability to multitask in a fast-paced medical environment.
Knowledge of insurance processes, medical terminology, and patient reports.
Strong customer service, communication, and teamwork skills.
Proficiency in Microsoft Office and standard office systems.
Professional, positive attitude.
Valid driver’s license.

Nice To Haves

One to two years of medical experience.
Surgical and/or Medical Oncology experience.

Responsibilities

Greet and assist patients and deliver exceptional customer service.
Collect, post, and reconcile patient payments and resolve payment issues.
Register patients and update demographic, insurance, HIPAA, and AOB information.
Schedule patients, manage check-in and check-out, maintain physician calendars, and arrange follow-up appointments.
Prepare and send testing procedures, manage paperwork, and maintain chart documentation.
Answer and route calls, monitor faxes, and manage patient callbacks.
Reconcile daily reports and perform other assigned administrative duties.